Questions & Answers

Q: QuestionIs the trackpad available on this keyboard case?

• A:Answer Yes, this iPad keyboard case features a responsive and reliable trackpad.

Q: QuestionCan I detach the keyboard from the iPad Pro case?

• A:Answer Yes, you can detach the keyboard for more flexibility.

Q: QuestionDoes this keyboard case use Smart Connector technology?

• A:Answer Yes, this keyboard case uses Smart Connector technology for instant power and pairing.

Q: QuestionWhat Apple iPad Pro does this keyboard work with?

• A:Answer This keyboard is compatible with the Apple iPad Pro 12.9-inch (5th, 6th gen - 2021, 2022).

Q: QuestionDoes this case provide protection to the iPad?

• A:Answer Yes, a durable form-fit cover protects the front, back, and corners of your iPad Pro.

Q: QuestionAre there shortcut keys available on the keyboard?

• A:Answer Yes, a full row of iPadOS shortcut keys provide one-tap access to volume controls and more.

Q: QuestionDoes this keyboard case have illuminated keys?

• A:Answer Yes, this keyboard case has backlit keys that automatically adjust to the environment.

Q: QuestionDoes this keyboard case work with the 2021 iPad Pro?

• A:Answer Yes, this keyboard case is compatible with the Apple iPad Pro (5th Generation) 12.9" 2021.

Q: QuestionDoes the keyboard case use a wireless connection?

• A:Answer Yes, the keyboard case is wireless.

Q: QuestionWhat kind of connector does the keyboard use?

• A:Answer The keyboard uses a Smart Connector.

Q: QuestionCan I detach the keyboard from the iPad Pro case?

• A:Answer Yes, you can detach the keyboard for more flexibility.

Q: QuestionIs the trackpad responsive on this keyboard folio?

• A:Answer Yes, this iPad keyboard case features a responsive and reliable trackpad.

Q: QuestionAre the keys on the keyboard backlit?

• A:Answer Yes, the keys are illuminated.

Q: QuestionI have a 3rd Gen 12.9 iPad Pro and want to try a keyboard folio with a trackpad as an alternative to the Apple Magic keyboard case. Any chance this Logitech model will work? Or does anyone have any other alternatives?

Asked 4 years ago by Anne.

• A:Answer Anne, I don’t know why the person that answered your question previously told you that the case does not work for the 3rd Gen iPad Pro 12.9”. The short of it is that the 3rd, 4th, and 5th Gen iPad Pro all have the same form factor and smart connectors. I bought this case for my 3rd Gen iPad Pro and it works just fine. As soon as I put my iPad in the case, the Logitech message telling me to download an app. I did that and everything else just worked. There are no gaps and the case fits snugly around my iPad, despite the newest iPad being .5mm thicker. I added photos to this so you can see that I do have a third Gen iPad Pro. I also took a picture moving the cursor so you can see it on my screen and the typing test. This is a great keyboard and if you are in the market, I’d recommend it. Logitech May have intended for this to work with just the 5th Gen iPad Pro, but it does work retroactively with the 3rd and 4th Gen versions. I hope this helps you and provides an actual answer to your question. Good luck!

  Answered 4 years ago by Kayleigh

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Q: QuestionWill this fit the gen 4 12.9 iPad Pro?

Asked 4 years ago by Anonymous.

• A:Answer Having both the Gen 4 and Gen 5 iPad Pro 12.9, I can confirm this works on both.

  Answered 4 years ago by Samrio

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Q: QuestionWhat is the difference between the Combo Touch keyboard 12.9 model #920-010096 in the Apple Store versus the 12.9 Combo Touch model #‎920-010097 here & on the Logitech website? Also packaged differently, but both claim to be 5th gen. product?

Asked 4 years ago by Snagtooth.

• A:Answer They are the same product, but the Apple store has a different part number due to the fact that it is a lighter gray than the ones sold at Best Buy or on our website. Our products at the Apple store will also have different packaging so that we are aware that it is for the Apple store.

  Answered 4 years ago by Logitech

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Q: QuestionDoes this case fit the 3rd gen ipad pro 12.9 inch?

Asked 4 years ago by Frank.

• A:Answer Don’t listen to Logitech. They are only saying that because they can’t “technically” say it fits because of a super small size difference between the 3rd gen and the 5th. But I bought it for my 3rd gen iPad Pro and it works great.

  Answered 3 years ago by Anonymous

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Q: QuestionWill this work with the new 13" iPad Air (M2)?

Asked 1 year ago by Mark.

• A:Answer Hey! Yes, Logitech's Combo Touch Keyboard Folio is compatible with the 13-inch iPad Air (M2).

  Answered 1 year ago by Logitech

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Q: QuestionWhy does my Logitech keyboard “flake out” & not allow me to type at times? It will revert to the iPad Pro on screen keyboard, which I don’t like to use. To remedy this inconvenience, I have to turn off the iPad Pro & re-start…HELP PLEASE!!!

Asked 3 years ago by Grainne.

• A:Answer Hello, Grainne! It sounds like the connection between your iPad and the Combo Touch is having issues. Make sure that the pins connecting the iPad and the Combo Touch are free of debris and are completely touching while you're using it. If you have already done this or this doesn't help, please reach out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 so they can further assist you. - Maggie from Logitech

  Answered 3 years ago by Logitech

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