my g502 hero SE i got in October and now it wont connect to my computer or turn on null

Question

notlinustechtips · Accepted Answer

Make sure you're using the Logitech GHub software. Unplug and plug the mouse. Right click on the application and Run as Administrator. Worked for me.

GamingHousehold · Answer

Try uninstalling it and reinstall it. If you haven't tried updating the drivers already.

Noah53 · Answer

I think I would check to see if your USB port is working. I have NEVER had a problem with this mouse in any way on all the different computers I have. Check to see if another mouse will work. Also, you might try adding it as a new device. There is also a program that comes with it, to set all the buttons for shortcuts, see if you can adjust something there that might make a difference. If nothing works, contact Logitech and tell them your problem. I do hope you saved your receipt, as it does make replacement much easier. A file folder labeled Computer Stuff, works well to stick receipts into in case they are ever needed. Good Luck!

Answered by Noah53 4 years ago

Verified Purchase

Logitech · Answer

Hello, we are sorry to hear that you are having issues with your G502 Hero SE. You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393

Answered by Logitech 4 years ago

“my g502 hero SE i got in October and now it wont connect to my computer or turn on”

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