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Sounds like a Bug!! I suggest you download the latest firmware and software to keep the device as bug free as possible. https://support.logi.com/hc/en-us/articles/360024689274--Downloads-K780-Multi-Device-Wireless-Keyboard
Sorry, there was a problem. Please try again later.This is not natural. Go back to Best Buy and get an exchange. If Best Buy will not provide you with an exchange (since you're beyond the return period), I suggest you contact Logitech directly and exercise the manufacturers defect warranty. Good Luck!
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