the mouse connected immediately, but not the keyboard. When trying to connect the keyboard I get a message to tap the key to the left of the right side shift key to id the keyboard, but when I do this it says it can't find a keyboard. What's going on? null

Question

SandyC · Accepted Answer

Be sure the dongle is fully installed and the batteries in the keyboard are connected properly. (My came with a battery protector strip to keep the batteries from discharging). I needed an adapter (female USB to USB C) to use with my Macbook Pro, but have had no problem with it identifying the keyboard.

Answered by SandyC 2 years ago

Logitech · Answer

It's disappointing to hear and it's surely not what we expect to deliver. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

Answered by Logitech 2 years ago

“the mouse connected immediately, but not the keyboard. When trying to connect the keyboard I get a message to tap the key to the left of the right side shift key to id the keyboard, but when I do this it says it can't find a keyboard. What's going on?”

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