“Hello My luma stopped making ice. Water gets cooled but no ice. What is the issue?”
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Hi, Thank you for reaching out to NewAir! We are sorry to hear the issue you are experiencing with the unit but we will be more than happy to help. There can be a part of the unit failing and causing the unit not to produce ice. If you can reach out to us via email through support@newair.com we can provide you more accurate assistance.
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