“My headphones were working just fine one minute and then they stopped working the next minute.. I've turned everything on/off several times, my headphones auto connect, the box has the blue light, my tv settings are fine.. Can someone help me?”
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As a troubleshooting step, it would be helpful to reset both the headphones and transmitter so that they have no other devices in memory, and then create a fresh pairing. To reset the Connect transmitter, make sure it is powered on, then press and hold the "A" button for about 7 seconds, until the blue light stops blinking. If possible, please reset your headphones as well following the manufacturer's instructions. After this, follow the same process you initially did to connect the headphones with the transmitter and it should work better. If the issue is not resolved or you have any additional questions, please contact our support line at 626 965 1008 Monday-Friday 9:00AM ~ 5:00PM PST.
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