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There are several possible causes. The most common are either 1) having an extra cable plugged into the device. There should only be two cables plugged in - one for audio (either analog or optical) and one for power (USB) or 2) using the optical connection and not switching the TV to "PCM" mode in the audio settings menu. If you have any additional questions, please contact our support department at 626-965-1008 and they will be able to help you get everything set up.
Sorry, there was a problem. Please try again later.Make sure tv/laptop or device has sound turned on. Works great for me.
Sorry, there was a problem. Please try again later.
