Main Content

Questions & Answers

Page Showing 1-20 of 113 questions
  • QuestionDoes this virtual reality headset have wireless connectivity?

    • Answer Yes, this virtual reality headset has wireless connectivity.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre controllers included with the virtual reality headset?

    • Answer Yes, controllers are included with the virtual reality headset.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the combined resolution for both eyes?

    • Answer The combined resolution for both eyes is 1832 x 1920.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow much internal memory does the VR headset have?

    • Answer The VR headset has 8 gigabytes of internal memory.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow long does the battery last on this device?

    • Answer The battery lasts up to 2.5 hours on this device.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the refresh rate of this VR headset?

    • Answer The refresh rate of this VR headset is 120Hz.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of display does this VR headset use?

    • Answer This VR headset uses an LCD display.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I trade in a Quest 2 for a Quest 3s?

    Asked by Anonymous.

    • Answer Yes but you might need to add some money on top

      Answered by Anonymous

  • QuestionHey I purchased this bundle and set up a new headset for my son. I even activated the free 3 month trial of the games but for some reason I still haven’t received the walking dead saints and sinners. It keeps trying to make me purchase it. HELP!

    Asked by Anonymous.

    • Answer What is the correct email or page to contact because once I try to get tech support from the store it keeps telling me to check the rewards and promotions. There’s nothing there to redeem and after set up it didn’t prompt me to retrieve the game code for the walking dead either. When I contact the Meta and enter in the Serial # it tells me that they can’t help me because I purchased it through best buy

      Answered by LaLa

  • QuestionDo you need a Facebook account to set up your Meta. Quest3

    Asked by Joseph.

    • Answer Hi Joseph, A Facebook account is not required to set up a Meta Quest 3. You can simply use an email address to create a Meta account to use the headset. You can however link a Facebook account to your Meta account if you wish to do so. We hope this helps! If you have further questions please feel free to reach out to our support team via our website.

      Answered by Meta Store Support

  • QuestionCan I wear my glasses with this divice?

    Asked by mepap55.

    • Answer Yes, but it’s not very comfortable.

      Answered by Lorik

  • Questiondoes this come with gorilla tag

    Asked by carl.

    • Answer Hello Carl, Great question! While the game isn’t pre-installed on the Meta Quest 3S headset, the good news is that it’s completely free to download. Just head over to the Meta Quest Store on your device and search for the title, it should pop right up.

      Answered by Meta Store Support

  • QuestionDoes the 3s work with SuperNatural?

    Asked by Bsl.

    • Answer Hello there, thank you for showing an interest in our latest headset the Quest 3S. To answer your question, yes the Supernatural app is available on the following headsets Meta Quest, Meta Quest 3S, Meta Quest 3, Meta Quest Pro and the Meta Quest 2. So, you can stay fit with all of these headsets including the Quest 3S! We hope this has helped and you can make an informed decision on which headset would work best for you! We look forward to seeing you in the Metaverse soon!

      Answered by Meta Store Support

  • QuestionI was able to get into my old quest account. Am I able to use that preferred the new one?

    Asked by Ry.

    • Answer Hey Ry, good day! We are absolutely thrilled to hear that you successfully recovered your older Quest account! To answer your question directly: yes, you absolutely can use your existing account on your brand new Meta Quest 3S! In fact, we highly recommend doing so because it means any digital games, apps, virtual items, and friends you accumulated on your old account will carry right over to your new headset automatically. When you turn on your Quest 3S for the first time, simply sign in using your recovered account credentials during the initial setup process, and you will be completely set to dive back into the action. Welcome back, and we are so excited to have you exploring the virtual worlds with the Meta community again! We see the future through your Vision!!!

      Answered by Meta Store Support

  • QuestionIs there a discount on this

    Asked by Anonymous.

  • QuestionIf I use the VR 3s for only window painting will 128gb be enough?

    Asked by Louann.

    • Answer Hey Louann, good day! We are absolutely thrilled to hear about your plans to use the Meta Quest 3S for your window painting work! To answer your question directly: Yes, the 128GB model will be more than enough for your artistic projects. Mixed reality painting and design applications typically take up very little storage space compared to massive, graphic heavy gaming files. With 128GB, you will have plenty of room to download your favorite creative apps, save your beautiful masterpieces, and explore the full potential of mixed reality canvas work seamlessly! We can't wait to see you bring your art to life, and we are so excited to welcome you to the Meta community! We see the future through your Vision!!!

      Answered by Meta Store Support

  • QuestionCan use this with win reality baseball

    Asked by Steve.

    • Answer Hi Steve, thank you so much for your question regarding Win Reality Baseball. We can confirm that Win Reality Baseball is available through the Meta Quest store and so you would indeed be able to play it on a Meta Quest 3S headset!

      Answered by Meta Store Support

  • QuestionHow can I buy a program to relieve stress and anxiety over health issues

    Asked by Sharon.

    • Answer Check the meta store they might have apps built for this otherwise I definitely suggest a boxing game or a good zombie shooter

      Answered by ZacharyD

  • QuestionDo you need a game system in order to use the headsets?

    Asked by Anonymous.

    • Answer No, you do not need a console or game system to use the Meta Quest 3S (128GB). The Meta Quest 3S is a standalone VR headset, which means it has its own built-in processor, battery, storage, and operating system. How It Works • All-in-One Device: Everything you need to play games, watch movies, and browse the web runs directly on the headset itself. • The Setup Process: You only need a free Meta account, a smartphone or tablet with the free Meta Horizon app (for the initial setup), and a Wi-Fi connection to download your apps and games. • Optional PC Connection: While it is completely standalone, you can optionally connect it to a high-end gaming PC via a cable or Wi-Fi (Quest Link) if you want to play advanced PCVR games, but this is entirely optional.

      Answered by Meta Store Support