Questions & Answers

Q: QuestionHow do I activate my subscription on a second device?

Asked 6 months ago by Davalynn.

Q: Questioncan I update my microsoft personal to family plan?

Asked 6 months ago by gary.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows

Q: QuestionCan I transfer this to a new device?

Asked 6 months ago by Steve.

• A:Answer Yes, you can

  Answered 6 months ago by SushmaS

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Q: QuestionI need to get this cancelled and off my computer

Asked 6 months ago by Laine7.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows

Q: QuestionHow do I include my Pixel 8 android phone on the Microsoft365 plan that I pay for on a yearly basis?

Asked 7 months ago by Anonymous.

Q: QuestionHow do I retrive the key?

Asked 7 months ago by Anonymous.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Look for an email from Best Buy after purchase Subject usually includes “Digital Delivery” or “Download” The key will be listed there or behind a “View Code” link If you still can't find then - Make sure you’re logged into the correct Best Buy account Contact Best Buy support—they can resend the key

  Answered 6 months ago by SushmaS

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Q: QuestionCan I upgrade my subscription from Personal to family. Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows

Asked 7 months ago by Monty.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows

Q: QuestionCan I get my money refunded is my pc can’t support 365?

Asked 7 months ago by Paul.

Q: Questionhow do I know if my subscription is on my laptop?

Asked 7 months ago by subscription.

Q: QuestionHow do I cancel the auto renew feature on this product (Microsoft office 365 personal)?

Asked 7 months ago by Diane.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows

Q: QuestionI don't know how to even start the computer I know you open the top where I go from there what do I hit first

Asked 7 months ago by Anonymous.

Q: QuestionMy question if I just wanted Microsoft Word couldn't Co Pilot and AI do the same as Word and there's no charge

Asked 7 months ago by Nick.

Q: QuestionHow do I turn off auto-renew. I don't want to cancel the subscription thru the end of this period but I don't want to auto renew.

Asked 7 months ago by Awm1.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Check under your settings and subscriptions. If not, you may need to log into your Microsoft 365 account online.

  Answered 7 months ago by CLB2

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Q: QuestionHow do I upgrade from 365 personal to Family

Asked 7 months ago by Dogleg1127.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows

Q: QuestionHow do I cancel/stop the auto renew?

Asked 7 months ago by Deb.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows

Q: QuestionWhat are the pros and cons between getting Microsoft 365 Personal 12 month subscription versus buying it outright?

Asked 7 months ago by JTB.

Q: QuestionCan I put this on my computer and my android phone

Asked 7 months ago by Skip.

Q: QuestionI have Microsoft 365. If I cancel my annual subscription, I will still have access to Word and Excel, but they will not be updated. Is this correct?

Asked 8 months ago by pete.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows

• A:Answer No that isn't how it works. They give you 90 days to back up your files and during those 90 days you can access them but not use them. After the 90 days you will lose all access.

  Answered 7 months ago by DebbieW

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Q: QuestionHow do I turn off auto renew on my subscription

Asked 8 months ago by LoriB.

This question was asked about the related product: Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)

• A:Answer You can cancel your subscription by going to www.bestbuy.com/services/planlist go down to Office 365 and you will see the "Cancel Subscription" in blue letters.

  Answered 7 months ago by DebbieW

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