Questions & Answers

Q: QuestionIf I do not renew my subscription, the software will still work but it just won't be updated. Is that correct? How long do you think it would still work correctly?

Asked 3 years ago by Don.

• A:Answer Mine worked for a couple years if I’m not mistaken until recently when it made me renew otherwise I couldn’t use anything anymore.

  Answered 3 years ago by Nfisher1992

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Q: Questionpurchase this Microsoft but have not gotten it yet. would that be a separate email to give me instructions on how to download it<

Asked 3 years ago by Anonymous.

• A:Answer It should be on your receipt from Best Buy. All the info plus your code to get into Microsoft 365 should be printed on there as well

  Answered 3 years ago by jenken

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Q: QuestionHow to cancel auto renew for Office 365 Personal?

Asked 4 years ago by Dave.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Our users are free to make changes to their subscription at any time. Simply visit your Microsoft account page, where you'll be able to make the desired amendments to your current subscriptions and elections. Find all the info you need, here: https://account.microsoft.com/account

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionWhat EXACTLY am I paying for? Am I paying for cloud space too or just to "rent" the product for a year at a time. its on my computer now, if I dont renew then what? also no notice is sent out prior the renewal and I save no saved card on file but someh

Asked 4 years ago by Alexie90.

• A:Answer It prompted me to answer this question… yeah what Microsoft has done is rent out their software and include consistent updates for each program. So pretty much paying yearly to get all the newest updates.

  Answered 3 years ago by BryanVerified Purchase

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Q: QuestionCan I put this on a Windows PC and also on a Mac computer? Or must the multiple devices all be the same OS type?

Asked 4 years ago by MarkD.

• A:Answer The device type may vary. It is not required that all devices be the same, or be from the same manufacturer.

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionDoes this work with windows 11

Asked 4 years ago by Bgood.

• A:Answer Great question! Microsoft 365 Personal has been designed to work seamlessly with Windows 11. For a full outline of system requirements, visit here: https://www.microsoft.com/en-us/microsoft-365/microsoft-365-and-office-resources?ocid=oo_support_mix_marvel_ups_support_smcofficeinstall_inline&rtc=1#coreui-heading-5dcqxz4

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionI subscribe to Office 365 through Best Buy and my subsription runs out on 4/24. I can get a hefty discount because I work for a large corporate customer of Microsoft. Do I have to quit my subscription through Best Buy to get the discount?

Asked 4 years ago by patfromigh.

• A:Answer Bet on it!

  Answered 3 years ago by Frustrating

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Q: QuestionCan a 1 person subscription to Office 365 be downloaded onto two or more laptops if the users are related and live in the same house? Thank you.

Asked 4 years ago by office.

• A:Answer No, you can’t

  Answered 3 years ago by ADiab

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Q: QuestionI notice that MS Access is not a part of these packages, Can I add Access to the package? and if so how much extra would that be, and if not what is the cost of a stand alone version?

Asked 4 years ago by lyon.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer When I downloaded this version of 365 and looked at the start menu, Access WAS there so it is included.

  Answered 4 years ago by Mary

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Q: QuestionI know want to be charged for the annual subscription anymore. How do I terminate it?

Asked 4 years ago by Anonymous.

• A:Answer You can manage your subscriptions at any time by visiting your Microsoft profile page and selecting "Manage Subscription". For a full outline of detailed, step-by-step instructions, visit here: https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionHow do I cancel this auto renew?? I didn’t realize it was a subscription

Asked 4 years ago by Cancel.

• A:Answer Great question! Users are free to manage and make adjustments to their subscriptions at any time by visiting their Microsoft profile page. For a full set of detailed, step-by-step instructions, visit here: https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionShould Office 2016 be uninstalled before installing Microsoft 365? Will my current Word, Excel etc. files be affected?

Asked 4 years ago by Duke.

• A:Answer No, switching plans doesn't impact your Office apps and you don't need to reinstall them. For a full outline of information regarding the upgrade to your subscription and commonly asked questions, visit here: https://support.microsoft.com/en-us/office/switch-to-microsoft-365-family-or-microsoft-365-personal-3fcc1efc-2722-427f-8efa-db94b9b0a36b?wt.mc_id=o365_cons_ts_link&ui=en-us&rs=en-us&ad=us

  Answered 4 years ago by MicrosoftCustomerCare

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Q: Questionso after 15 months does it auto-renew $69.99 a year?

Asked 4 years ago by Alba.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer That is correct. The renewal price for your Microsoft 365 Personal subscription will be the same as the purchase price.

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionOrder #BBY01-806599834103 I called to cancel microsoft 365 this but I don't see a credit on my account. I did not download this program.

Asked 4 years ago by Anonymous.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer You should be contacting customer service with this information, not putting it in a customer question-and-answer about the product.

  Answered 4 years ago by Eric

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Q: QuestionWill this work with Windows 8.1?

Asked 4 years ago by Cleoroo.

• A:Answer Microsoft 365 Personal has been designed to work seamlessly with Windows 11, Windows 10, Windows 8.1, Windows Server 2019, and Windows Server 2016. For a full outline of system requirements and eligibility, visit here: https://www.microsoft.com/en-us/microsoft-365/microsoft-365-and-office-resources#coreui-heading-5dcqxz4

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionI have a subscription on my desktop that is coming up for renewal. I recently bought a laptop. How do I install it on that unit?

Asked 4 years ago by Jes.

• A:Answer Great question! You can update your host device at any time by simply reinstalling your software. Below is a link to helpful instructions and how-to information when downloading and installing on a new device. Find all you need, here: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionIf I buy a chromebook and then I buy Microsoft 365. Can I put Microsoft 365 on the chromebook laptop?

Asked 4 years ago by Jimmy.

• A:Answer Users are unable to install the desktop PC or Mac versions of Microsoft 365 on a Chromebook. However, depending on your Chromebook, you may be able to install the Office mobile apps. Visit here for more information on device capability and installation: https://support.microsoft.com/en-us/office/how-to-access-microsoft-office-on-a-chromebook-32f14a23-2c1a-4579-b973-d4b1d78561ad?wt.mc_id=o365_cons_ts_link&ui=en-us&rs=en-us&ad=us

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionI bought my laptop online. Where can i retrieve my PRODUCT NUMBER? I want to install my Microsoft 365

Asked 4 years ago by CanCan.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer No bought in store

  Answered 4 years ago by RoniVerified Purchase

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Q: QuestionIs a relational database system, like Access, included in this software?

Asked 4 years ago by Eunice.

• A:Answer Yes, Microsoft Access is included with your new Microsoft 365 Personal subscription.

  Answered 4 years ago by MicrosoftCustomerCare

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