Questions & Answers

Q: QuestionWill this work with Windows 8.1?

Asked 3 years ago by Cleoroo.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Microsoft 365 Personal has been designed to work seamlessly with Windows 11, Windows 10, Windows 8.1, Windows Server 2019, and Windows Server 2016. For a full outline of system requirements and eligibility, visit here: https://www.microsoft.com/en-us/microsoft-365/microsoft-365-and-office-resources#coreui-heading-5dcqxz4

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionI have a subscription on my desktop that is coming up for renewal. I recently bought a laptop. How do I install it on that unit?

Asked 3 years ago by Jes.

• A:Answer Great question! You can update your host device at any time by simply reinstalling your software. Below is a link to helpful instructions and how-to information when downloading and installing on a new device. Find all you need, here: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionIf I buy a chromebook and then I buy Microsoft 365. Can I put Microsoft 365 on the chromebook laptop?

Asked 3 years ago by Jimmy.

• A:Answer Users are unable to install the desktop PC or Mac versions of Microsoft 365 on a Chromebook. However, depending on your Chromebook, you may be able to install the Office mobile apps. Visit here for more information on device capability and installation: https://support.microsoft.com/en-us/office/how-to-access-microsoft-office-on-a-chromebook-32f14a23-2c1a-4579-b973-d4b1d78561ad?wt.mc_id=o365_cons_ts_link&ui=en-us&rs=en-us&ad=us

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionI bought my laptop online. Where can i retrieve my PRODUCT NUMBER? I want to install my Microsoft 365

Asked 3 years ago by CanCan.

• A:Answer No bought in store

  Answered 3 years ago by RoniVerified Purchase

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Q: QuestionIs a relational database system, like Access, included in this software?

Asked 3 years ago by Eunice.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes, Microsoft Access is included with your new Microsoft 365 Personal subscription.

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionI need assistance in setting up my email in Outlook. I am running Windows 11 and need to set up my personal email as a POP/SMTP but when I set it up it defaults to IMAP. This does not work for me. Is there a number I can call for help?

Asked 3 years ago by Chuck.

• A:Answer For assistance in troubleshooting any issues with your Outlook account, we recommend visiting the following link, where we host helpful guides, and the FAQ answers you need to solve your issue. Find everything you need, here: https://support.microsoft.com/en-us/office/troubleshooting-outlook-email-setup-8da1fb2d-316b-4448-a7cd-f543dd083315

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionIs the Access app included in 365 Personal?

Asked 3 years ago by Zoom.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes, Microsoft Access is included with your new Microsoft 365 Personal subscription.

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionHave 2019 Home & Student purchased 2020; I was told I could purchase Outlook as an add-on. What happens if I purchase Office 365 for one year to clean up my Outlook files and then not renew. Will I B able to go back to 2019 Home & Student?

Asked 3 years ago by 1023Raven.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Call Microsoft. They have answered questions for me on multiple releases. I purchased Office 365 and license automatically updated on all devices based on my email address in account. Not sure if you could go back.

  Answered 3 years ago by Sal123Verified Purchase

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Q: QuestionIs Auto Renewal required in order to purchase 365 Personal ??

Asked 3 years ago by Percy.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes, an auto-renewal subscription is currently the only purchase structure available for Microsoft 365 Personal.

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionWhat is the best laptop to buy for College

Asked 3 years ago by Meika.

• A:Answer It depends on what you are using it for.

  Answered 3 years ago by IstvankoVerified Purchase

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Q: QuestionHow do you cancel the auto renewal?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer You can manage and make adjustments to your subscription at any time by visiting your Microsoft account profile page. Find a full outline of instructions and FAQs, here: https://support.microsoft.com/en-us/office/manage-your-microsoft-365-subscription-959ac957-8d37-4ae4-b1b6-d6e4874e013f

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionHow can I get a manual for the subscription to O365?

Asked 4 years ago by 6spots.

• A:Answer For any and all information relating to your new Microsoft 365 Personal subscription, we recommend visiting the following link, where we host helpful guides and outlines of your new software. Find all you need, here: https://support.microsoft.com/en-us/microsoft-365

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionI have a new imac & want to transfer old word documents from pc to new imac. Will it do it? Or should I install microsoft 365 personal to old pc first & then install program on imac in order to copy all my documents over

Asked 4 years ago by Anonymous.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer You will have no issue accessing your current and existing files when you update to your new Microsoft 365 Personal subscription. When switching devices, be sure you purchase and pair up with the correct format of your new software, as there are multiple versions available, depending on your host operating system of choice.

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionI have word, excel,etc. on my IMAC and am considering buying a new one - do I have to rebuy the software What IMac has or can be upgraded to 16 GB

Asked 4 years ago by Cis.

• A:Answer You will have no issue reinstalling your software on your new device. Simply visit the following link for a full outline of detailed reinstallation instructions and guidance: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionI currently have the Family version of Microsoft 365 which will automatically renew on 1/1/2022...I no longer need the family version and now just want the Personal Version....How do I renew a different plan and pay a different subscription price

Asked 4 years ago by Maggie.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer The best place to start will be your Micrsoft profile page, where you'll be able to see and manage all of your current subscriptions. From this interface, you'll be able to make the changes you desire, and update your software accordingly. Find all the guidance you need, here: https://support.microsoft.com/en-us/office/manage-your-microsoft-365-subscription-959ac957-8d37-4ae4-b1b6-d6e4874e013f

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionI already have a subscription. Will this one be added to the other at the end.

Asked 4 years ago by Farmer.

• A:Answer Great question! You can access and amend your subscriptions at any time by visiting the profile page of your Micrsoft account. Manage start/stop times, as well as billing and renewal, all in one, simple interface. Find all the information you need, here: https://support.microsoft.com/en-us/office/manage-your-microsoft-365-subscription-959ac957-8d37-4ae4-b1b6-d6e4874e013f

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionI am purchasing this as a gift so the email address for the subscription will be different than the email address used for purchasing. Will this be a problem?

Asked 4 years ago by Diane.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Not a problem. They will create their own Microsoft account (if they do not already have one) before adding the product key.

  Answered 4 years ago by CFreers

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Q: QuestionI just purchased a Motorola cell phone that came with a free trial of Office 365. How can I install this on my laptop? And is the renewal price of $69.99 for a full year or only 9 months?

Asked 4 years ago by Bear1.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital]

• A:Answer Great question! You can find a full outline of download and installation instructions at the following link: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionGOOD MORNING, HOW THIS MICROSOFT 365 WORK IN THE CROMEBOOK? CONSUME A LOT OF GB IF A HAVE A 64 GB CROME BOOK?

Asked 4 years ago by Fonsi.

• A:Answer I don't use 365 on my Chromebook. I use the online version of 365 combined with Google Docs to draft documents, then polish and finish them on my Windows computers.

  Answered 3 years ago by IstvankoVerified Purchase

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