Questions & Answers

Q: QuestionDoes the surface laptop come installed with office 365

Asked 7 years ago by kc.

• A:Answer No, this laptop does not have Office 365, you would have to purchase it separately.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionI recently saw a laptop by hp I almost bought, but the overheating was way over the comfortable 95 degrees (it was 105 based on reviews) I was hooked onto that laptop because of windows ink. Does this laptop have windows ink?

Asked 7 years ago by ineedacomputerasao.

• A:Answer Yep

  Answered 7 years ago by ReviewGuyVerified Purchase

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Q: Questionis it 110-240v?

Asked 7 years ago by Jaaa.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue

• A:Answer The adapter that comes with it is 110V-240V AC between 50Hz and 60Hz. That should be truly "global" I believe, and the prongs are Japanese/US style.

  Answered 7 years ago by mijconVerified Purchase

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Q: QuestionIs this a touch screen?

Asked 7 years ago by CJW.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

• A:Answer Hi there, Yes, the Surface Laptop has a touch-capable screen. Hope this helps. Kindly, Victoria Surface Customer Care

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes Windows 10S allow use of IE?

Asked 7 years ago by Duude.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

• A:Answer Hi there, Yes, you could use IE on your Windows device. Hope this helps. Kindly, Victoria Surface Customer Care

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan i use this laptop for engineering softwares like CAD or Chief Architecture?

Asked 7 years ago by Virgy.

• A:Answer Hi there, Yes, you should be able to find that the Surface Laptop can easily run such software, with ease. Let us know if we can answer any other questions! Kindly, Victoria Surface Customer Care

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionUsing Realtime Landscaping pro-Does the surface meet these requirements? DirectX 11-compatible Video Card with 1GB Video Memory, 2 GHz CPU,8GB System Memory, 30 GB available hard disk space

Asked 7 years ago by Rickey.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

• A:Answer You want a Surface Book for the video card. In addition, I think you'll get 16GB system memory.

  Answered 7 years ago by MrDoctor

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Q: QuestionCan i run Landscape Design Software on this laptop? Realtime Landscaping Pro? https://www.ideaspectrum.com/landscape-software-faq/ the link shows requirements Thank you

Asked 7 years ago by Rickey.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

• A:Answer Hi there, Yes, you can run this program on your Surface Laptop. Kindly, Victoria Surface Customer Care

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes it have HDMI port?

Asked 7 years ago by Jack.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

• A:Answer Hi there, The Surface Laptop does not have a HDMI port. Kindly, Victoria Surface Customer Care

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs this a touch laptop as well?

Asked 7 years ago by Quini.

• A:Answer Hi there, Yes, the Surface Line, and specifically the Surface Laptop, all have touch compatible screens. Kindly, Victoria Surface Customer Care

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan I order a compatible printer.?

Asked 7 years ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

• A:Answer Any windows 10 compatible printer works with it.

  Answered 7 years ago by Avera

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Q: QuestionHow do you replace the battery. Can it be replaced by the customer or is it built in?

Asked 7 years ago by jph390.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

• A:Answer Not recommend it, send it to Microsoft or authorized facility for replacement,

  Answered 7 years ago by Avera

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Q: QuestionPt 2 Autodesk 3ds Max Can you use an ext drive with this? Can I put Windows 7 or 8 64 bit on here. Is the graphics card comparable to the Intel HD Graphics P4600 ?

Asked 7 years ago by Storm965.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue

• A:Answer You can use an external HD, I'm not sure about the other parts of your question.

  Answered 7 years ago by DJ2315Verified Purchase

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Q: QuestionI plan on using Autodesk 3ds max on this.Requires Windows 8 or 7 64-bit Pro oper sys 64-bit Intel or AMD multi core processor 4 GB RAM min (8 GB recommended) 4.5 GB free disk space for installation 3-button mouse Graph card Intel P4600 Will this do

Asked 7 years ago by Storm965.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue

• A:Answer Although I haven't used this software on the laptop, I would assume it would work "well", though not "amazingly". If you're okay with it not serving as the workhorse, but rather a portable backup, this would do great. If you want to do the majority of the work on it, I would recommend looking at either the Core i7 or a different lineup.

  I would recommend:

  • 

    Lenovo - ThinkPad P50 15.6" Laptop - Intel Core i7 - 8GB Memory - NVIDIA Quadro M1000M - 500GB Hard Drive - Black

    User rating, 5 out of 5 stars with 1 review.

    (1)
  • 

    Microsoft - Surface Laptop – 13.5” Touchscreen- Intel Core i7 – 8GB Memory – 256GB Solid State Drive (First Generation) - Platinum

    User rating, 4.49 out of 5 stars with 67 reviews.

    (67)

  Answered 7 years ago by mijconVerified Purchase

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Q: QuestionHow is the battery life of this laptop? I need it to last all day taking notes/studying/light internet work.

Asked 7 years ago by LaurenS.

• A:Answer Hi Lauren, You should find the Surface Laptop a great fit for taking notes all day, as well as doing any studying and being on the internet. Kindly, Victoria Surface Customer Care

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes the laptop comes with Microsoft Office? If not, which one do you recommend?

Asked 7 years ago by Holly.

This question was asked about the related product: Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue

• A:Answer Hi Holly, The Surface Laptop comes on it's own. You can purchase different versions of Microsoft Office based on your needs, and pay whichever way suits you best (monthly, yearly, one-time.) Hope this helps, Victoria Surface Customer Care

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: Questionhow sensitive is the surface pen? i am looking for an alternative to an ipad for digital drawing.

Asked 7 years ago by Anonymous.

• A:Answer Hi there, We think you'll find the Surface Laptop and Surface Pen to be a great combo for digital drawing. In fact, it's quite common throughout our devices that they're used for these purposes. Hope this helps. Kindly, Victoria Surface Customer Care

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionFrom where I can contact Microsoft directly?!

Asked 8 years ago by Masa.

• A:Answer www.Microsoft.com

  Answered 7 years ago by drmikVerified Purchase

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Q: QuestionWhen it will be released in UAE ?

Asked 8 years ago by Masa.

• A:Answer soon

  Answered 7 years ago by microsoftofficeguy

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