Questions & Answers

Q: QuestionCan you use this laptop for Presonus Studio one Equipment?

Asked 4 years ago by RaRa.

• A:Answer Hello Rara. Thank you so much for your question. Yes, based on the system requirements, this Microsoft Surface Laptop 3 does support Presonus Studio One equipment. Thank you for choosing Intel!

  Answered 4 years ago by Intel team

  
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Q: QuestionDoes this come with Microsoft office

Asked 4 years ago by Anonymous.

• A:Answer No it does not, that is a separate purchase

  Answered 4 years ago by Leee

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Q: QuestionIs the fan in this computer quiet? I often work in quiet locations and loud fans can really ruin the environment. Also, is this a good computer for multitasking? (10+ tabs, PowerPoints and excel-Grad student life).

Asked 4 years ago by dz62.

• A:Answer I use this laptop for work and I have not heard the fan at all. It has been very quiet so far. I don't have 10+ tabs open at once but I do run my business program on it which is a lot in itself while using zoom and having other tabs open and it's been great. I honestly love it and am glad I bought it.

  Answered 4 years ago by BekahVerified Purchase

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Q: Questiondoes it come with a pen for drawing or is it extra and how much if extra?

Asked 4 years ago by Carlos345.

• A:Answer Pen is extra

  Answered 4 years ago by HmaeVerified Purchase

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Q: QuestionHow long is the battery is for when fully charged?

Asked 4 years ago by Anonymous.

• A:Answer Thanks for the question! Surface Laptop 3 has up to 11.5 hours of battery life for typical device use. For tips on how to optimize your Surface's battery life, please visit our website: https://aka.ms/AA4r434

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan I connect a Ethernet cord to it.

Asked 4 years ago by Jessica.

• A:Answer There is no Ethernet port but you may be able to connect with a USB adapter.

  Answered 4 years ago by DawnVerified Purchase

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Q: QuestionCan I ask for an spanish keyboard?

Asked 4 years ago by Marcos.

Q: QuestionIs the keyboard lighted ?

Asked 4 years ago by Bibi.

• A:Answer Great question. Yes, Surface Laptop 3 has a backlit keyboard.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs this Laptop good or bad at editing photos?

Asked 4 years ago by Edwadh.

Q: QuestionI have an iPhone. Is it compatible? I mean, can I share information through my phone? Also, is this good for podcasters?

Asked 4 years ago by Lola.

Q: QuestionCan this be used with the surface pen?

Asked 4 years ago by Ladiicruz.

• A:Answer Thank you for the question. Surface Pen is compatible with Surface Laptop 3; however, tilt functionality is not available.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs it possible to use an adapter to use the HDMI and other ports?

Asked 4 years ago by Joses246.

• A:Answer Thanks for asking. Yes, you can attach an adapter or dock to the Surface Laptop 3. Check out our website for all available options: https://www.microsoft.com/en-us/store/collections/surfacepowerdock

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan I connect and run a QHD monitor at full resolution? QHD is 2560 x 1440 whereas this laptop is 2256 x 1504. I currently run a QHD monitor at full resolution with a Surface Pro 4.

Asked 4 years ago by SeniorDaily.

• A:Answer Yes ~ you sure can

  Answered 4 years ago by MyNew2021LTVerified Purchase

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Q: QuestionCan you upload and download files via conventional flash drive?

Asked 4 years ago by MVHokie.

• A:Answer Thanks for the question. Surface Laptop 3 does have a USB-A port to plug in a flash drive.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes it come with Microsoft Office apps?

Asked 4 years ago by Jeffer.

• A:Answer Microsoft 365 is available as a separate purchase. To find a plan that best fits your needs, please visit our website: https://www.microsoft.com/en-us/microsoft-365

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this come with more than 1 USB port? Does it have a card reader built-in? Do I need to buy the hub?

Asked 4 years ago by AuntiM.

• A:Answer This Surface Laptop Go includes a USB-A port, USB-C port, a headphone jack and Surface connect port. Surface Dock 2 offers additional USB ports, to learn more about it visit our website: https://www.microsoft.com/en-us/p/surface-dock-2/8qd908364sg2

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionMy laptop tends to turn off for a whole day which is not good due to some works I have to get done some times. It's not the first time. I would like to know if it is possible for me to exchange it for I new one. I bought this one in September last year.

Asked 4 years ago by Jokabeck.

• A:Answer We're sorry that there's an issue with your Surface. First, we recommend updating its software and firmware to the most recent version. If that doesn't help, please run the Surface Diagnostic Toolkit to diagnose and fix any problems. For more information on the Surface Diagnostic Toolkit, please go here: https://aka.ms/AA4r432 If that doesn't take care of the problem, we recommend that you contact Microsoft Support for assistance here: https://aka.ms/AA4rbq6

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this computer have all the pen and drawing capabilities the 15” has?

Asked 4 years ago by KP.

Q: QuestionDoes it come with camera for zoom meetings? How much does it cost to buy HP office for word and excel?

Asked 4 years ago by Gwen.

• A:Answer Thanks for asking! Surface Laptop 3 has a 720p HD front-facing camera and Microsoft 365 (which includes Microsoft Word and Microsoft Excel) is available as a separate purchase. To find a plan that best fits your needs, please visit our website: https://www.microsoft.com/en-us/microsoft-365

  Answered 4 years ago by MicrosoftOutreachTeam

  
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