Questions & Answers
- Model:
- V4C-00064
- |
- SKU:
- 6374341
Q: QuestionWhat is the manufacturers warranty
Asked by Anonymous.
- A:Answer 1 year warranty
Answered by Himfive
Q: QuestionIs this a new or used computer?
Asked by Anonymous.
- A:Answer I purchased if new.
Answered by noimage
Q: Questionis Windows 10 Pro available on this model?
Asked by Thomas.
- A:Answer Yes, Windows 10 Pro is available on this model of Surface Laptop. You go to your computer properties/about page and click Change Product Key. If you have an existing Windows 10 Pro license key you can insert it there and it will activate automatically. If not, you can buy an upgrade key and use that. The Surface Laptop 3 sold in stores was setup for the consumer market so it comes pre-installed with Windows 10 Home Edition. You can either follow the method I described or order the same model direct from Microsoft with Pro pre-installed. Hope that helps!
Answered by DextersLaboratory2020
Q: QuestionWould the USB-A port work for using a portable second monitor such as the HP V14 that uses the USB-A for both power and screen connection? Thanks!
Asked by Lauren.
- A:Answer You will need a USB A to USB C adapter in order to plug it all in. I would use the USB C to plug in the signal cable.
Answered by Msonsite
Q: QuestionHow many ports does it have? Also, I already have geek squad membership, do I need to do anything additional for this product?
Asked by Anonymous.
This question was asked about the related product: Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
- A:Answer Great Question! Surface Laptop 3 has one USB-C port, 1 USB-A port, and a 3.5 mm headphone jack.
Answered by MicrosoftOutreachTeam

Q: QuestionDoes this already have Windows 10? Edge or Chrome?
Asked by Karen.
- A:Answer Has windows 10 home (not pro). Edge. You can download Chrome easily.
Answered by TimT
Q: QuestionDoes this surface fold all the way?? Like of I wanted it to be like a table, can I fold the keyboard???
Asked by Anonymous.
This question was asked about the related product: Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
- A:Answer No this is a laptop and doesn’t fold up.
Answered by Shell
Q: QuestionHow do you adjust the brightness? I tried the keys on the keyboard, but it didn’t do anything.
Asked by Em.
- A:Answer Google "windows 10 auto adjust brightness". Your auto adjust brightness is on, you need to turn it off.
Answered by Mara
Q: QuestionIs camera standard?
Asked by BigIron.
This question was asked about the related product: Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
- A:Answer Every Surface Laptop 3 has a 720p HD f2.0 front-facing camera.
Answered by MicrosoftOutreachTeam

Q: QuestionDoes this work well with Design Space for a Cricut?
Asked by AmyC.
This question was asked about the related product: Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
- A:Answer Yes! it connects very well with is using bluetooth as well. There was no problem with downloading the app to my computer!
Answered by Tbrown
Q: QuestionDoes it have a keyboard as well as the touch screen?
Asked by Ch.
- A:Answer Yes, Surface Laptop 3 does have a touch screen.
Answered by MicrosoftOutreachTeam

Q: QuestionHow much ram does it have?
Asked by W4VYB34R.
This question was asked about the related product: Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
- A:Answer This version of Surface Laptop 3 comes with 8GB of RAM.
Answered by MicrosoftOutreachTeam

Q: QuestionDoes this price include the keyboard (type cover)?
Asked by Doug.
This question was asked about the related product: Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum
- A:Answer The Surface Laptop 3 has a keyboard permanently attached to the monitor. You won't need an additional keyboard/type cover like you would with the Surface Pro line.
Answered by Matt
Q: QuestionHow long is the batter life and what does the computer weigh?
Asked by Anonymous.
- A:Answer because it is still new the battery life is great. I left it on over night starting at 8pm and all day the next day until about the same time, the screen times out, but I still had a full battery. I have only charged it twice since I've had it. I've had it for a week. I charged it initially out of the box and then again the other night. prior to the night I left it on.
Answered by Sally
Q: QuestionDoes it have a DVD Drive?
Asked by Pete.
- A:Answer No - there is no disk drive on the surface laptop 3 - you would need to purchase an external one.
Answered by sdgvsdgsdgsg
Q: QuestionIs the RAM upgradable? I would buy the 8GB option if it is.
Asked by Hindpreet.
This question was asked about the related product: Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum
- A:Answer Unfortunately, RAM in Surface Laptop 3 cannot be upgraded.
Answered by MicrosoftOutreachTeam

Q: QuestionDoes this work on 5GHZ?
Asked by watchband.
- A:Answer Can you use the Microsoft pen with this
Answered by Garza
Q: QuestionNeed a laptop for child to complete classes online and college is this one good enough for that does excell come preloaded? Do I need to purchase virus protection as well ?
Asked by Padro.
- A:Answer Virus protection is always a great idea, but it has its own firewall protection built-in. As long as your not visiting any suspicious sites you should be fine. The Virus protection I use is Trend Micro. Trend Micro is the most minimalistic choice I have found, it doesn't alert you randomly or hog up your ram while running the background. Exel is pre-loaded but its best to have a 365 account so it unlocks all the features for office products and I believe it's still offering 1TB of cloud storage. Cloud storage is great for students and professionals because it doesn't save directly to your device and hog up memory and slow down your computer.
Answered by TekMinnion
Q: QuestionWhat software comes loaded on this laptop?
Asked by Cynder.
- A:Answer It comes loaded with Microsoft Office 365.
Answered by CommunityAnswer
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