“Are these actually new? Mine arrived with no batteries and signs of wear on the box and controller despite choosing "new" and I have seen the same complaint for this product on amazon.”

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• Thank you for your question. Unless otherwise indicated, this controller is sold brand-new and should arrive in an unopened box. We recommend contacting Best Buy customer support for assistance: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001

  Answered by MicrosoftOutreachTeam 3 years ago

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• Mine too!

  Answered by Dubbas11 3 years ago

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