Questions & Answers

Q: QuestionWhat kind of camera system does this phone have?

• A:Answer The Moto G Play has a 16MP triple camera system.

Q: QuestionDoes this phone have a fingerprint reader?

• A:Answer Yes, you can unlock the phone with your fingerprint.

Q: QuestionHow much storage space does this phone have?

• A:Answer This phone comes with 32GB of built-in storage.

Q: QuestionHow long does the battery last on this phone?

• A:Answer The manufacturer states that the battery can last up to three days.

Q: QuestionWhat is the screen size of this Motorola phone?

• A:Answer The Motorola G Play has a 6.5-inch screen.

Q: QuestionWhat is the maximum amount of storage I can have on this phone?

• A:Answer You can expand the storage up to 512GB with a microSD card.

Q: QuestionWill this unlocked phone work with Assurance Wireless

Asked 2 years ago by Kerron.

• A:Answer Thank you for taking the time to post this. The device is compatible with major US carriers, according to our carrier compatibility chart: https://www.motorola.com/us/carrier-compatibility. In the case of Assurance Wireless, we recommend that you check with them first to ensure that this will operate on their network. I hope this is helpful. -Ythan

  Answered 2 years ago by Motorola Customer Care

  
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Q: QuestionConfused; when it says 'activate now,' does this mean to activate the phone in the store with your mobile provider? (Sry if this is a dumb question, but I am speech impaired & will need help with transferring to the new device), Please advise.

Asked 3 years ago by Angella.

• A:Answer I can only tell you my experience: I just sticked SIM card from old phone to this new phone without calling anybody and it started working instantly. My old phone carrier was PAGEPLUS Verizon Subsidiary (but they are cheaper). My phone is No contract, I just buy every month what I need on their web page, usually 12 dollars worth, which is sufficient for many phone calls and messages.

  Answered 3 years ago by MariaZVerified Purchase

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Q: QuestionCan this phone play video on smart TV or monitor without a cable.

Asked 2 years ago by JohnS.

• A:Answer Hi Jack, It was a pleasure to receive your inquiry about our product. Yes, Moto G Play 2023 phone supports wireless screen mirroring or casting, typically using technologies like Chromecast. This means you can easily stream videos, photos, and more from your phone to a compatible smart TV or monitor without the need for cables. You may check this link to learn how to mirror/cast this phone: https://en-us.support.motorola.com/app/answers/detail/a_id/148654/~/casting-to-your-screen. -Mitch

  Answered 2 years ago by Motorola Customer Care

  
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Q: QuestionIs this phone really NFC enabled? It came up in a the Best Buy search for ones that are, but my carrier could not tell me if it is or not. Would like for a new phone to be able to Touch Pay. Annoyed that the new G Power does not have NFC...

Asked 2 years ago by unclebrisel.

• A:Answer No. I bought this phone, and it is not NFC capable.

  Answered 2 years ago by Anonymous

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Q: QuestionWhat type of SIM card does this phone use?

Asked 1 year ago by BLCOOK.

• A:Answer Nano

  Answered 1 year ago by MarkVerified Purchase

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Q: QuestionHi! Does this phone work with Verizon prepaid?

Asked 2 years ago by Mily.

• A:Answer Yes it is working with every provider!

  Answered 2 years ago by ClaudiusCVerified Purchase

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Q: QuestionCan this phone work on wifi only without a sim card?

Asked 2 years ago by KD00.

• A:Answer Thank you for your interest in one of our Motorola devices KD00. For this device, yes this works on Wi-Fi even without SIM card on it. For other concerns, please send us an email at [email protected]. -Ythan

  Answered 2 years ago by Motorola Customer Care

  
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Q: QuestionYour specs list this as a 5-g phone Motorola's website does not. Who is right ?

Asked 3 years ago by UnhappyCamper.

• A:Answer It's not 5g.

  Answered 3 years ago by Timmy

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Q: QuestionWill this phone work with tello?

Asked 1 year ago by Day.

• A:Answer Thank you for expressing an interest in our product, Day. The Moto G Play 2023 Unlocked phone should work with other MVNOs on the T-Mobile network. You can check this link to see all of this phone's compatible carriers: https://www.motorola.com/us/carrier-compatibility. We suggest contacting Tello to confirm and for further details. -Mitch

  Answered 1 year ago by Motorola Customer Care

  
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Q: QuestionWill this phone work with a Sim card from Canadian service providers like Telus or Bell

Asked 2 years ago by Dan.

• A:Answer Hi Dan, Thank you for expressing an interest in our product. Yes, Our phones should work in Canada where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch

  Answered 2 years ago by Motorola Customer Care

  
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Q: QuestionCan this phone works with international sim card?

Asked 2 years ago by Axel.

• A:Answer Hi Axel, We appreciate your interest in our product. Yes, Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch

  Answered 2 years ago by Motorola Customer Care

  
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Q: QuestionDoes this phone come equipped with,smart cleaner for optimization, smart doctor webview, also 10 channel equalizer with front,side to side and wide surround sound settings choices. Also, please say it doesn't have digital well-being pre installed

Asked 2 years ago by UberDave.

• A:Answer Hi UberDave, Thank you for your inquiry and interest in our product. I'm afraid that this phone does not have a smart cleaner for optimization, smart doctor web view, or channel equalizer. However, you can visit this link for the preloaded apps that came with Moto G Play 2023 phone here: https://help.motorola.com/hc/3403/12/na/en-us/index.html?t=CGjcb072613301. -Mitch

  Answered 2 years ago by Motorola Customer Care

  
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Q: QuestionDoes this phone work with international GSM carriers? Also, can this phone be used as a hotspot to share internet access?

Asked 2 years ago by MAGDA.

• A:Answer Hi MAGDA, Your interest in our product is much appreciated. Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. For your hotspot concern, this phone does support hotspots to share internet access. You can visit this link here: https://en-us.support.motorola.com/app/answers/detail/a_id/170878/~/wi-fi-hotspot---moto-g-play---2023. Should there be any further inquiries, please do not hesitate to email at [email protected]. We'll be glad to help. -Mitch

  Answered 2 years ago by Motorola Customer Care

  
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