“phone drop on carpet and wont turn back on it will not factory reset”
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Hi Maria, We're sorry to hear that your phone isn't turning back on after dropping it on a carpet. Allow us to help. Try to hold down the power button for about 10-15 seconds to force a restart. Check the phone for any visible signs of physical damage such as cracks or dents. If the issue persists, please write us an email at supportforums@motorola.com. -Mitch
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