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Questions & Answers

Page Showing 1-20 of 204 questions
  • QuestionDoes this phone have a fingerprint sensor?

    • Answer Yes, the phone comes with a side fingerprint sensor for security.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow is the audio quality on this phone?

    • Answer The phone is equipped with stereo speakers, Dolby Atmos, and Hi-Res Audio for an immersive sound experience.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat operating system does this phone use?

    • Answer This phone runs on the Android 13 operating system.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs this Motorola phone water-resistant?

    • Answer Yes, this phone is designed to be water-resistant.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow much storage space does this phone have?

    • Answer This phone has 64GB of built-in storage space.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of processor is used in this phone?

    • Answer This phone is equipped with a Qualcomm Snapdragon 680 4G processor.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I use a microSD card with this phone?

    • Answer Yes, you can expand the storage up to 1TB using a microSD card.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the battery capacity of this Motorola phone?

    • Answer The phone boasts a long-lasting 5000mAh battery.
    This question and answer was generated by AI based on customer and product data.
  • Questionwill this work with Spectrum?

    Asked by Anonymous.

    • Answer I have had issues with Spectrum on compatibility with various phones. According to BestBuy specs, no Spectrum. Carrier Compatibility list: AT&T, Verizon, T-Mobile, US Cellular, Boost Mobile, Metro by T-Mobile, Cricket, Google Fi, Tracfone, Consumer Cellular, Mint Mobile, Ultra Mobile, Simple Mobile, Total by Verizon, Visible, H2O Wireless

      Answered by molliesdad

  • QuestionDoes it come with a charger?

    Asked by Nick.

    • Answer Just the cable

      Answered by Azee

  • QuestionIs this phone compatible with Assurance wireless?

    Asked by Stella44.

    • Answer Thank you for expressing an interest in our product, Stella44. The Moto G Play 2023 Unlocked phone should work with other MVNOs on the T-Mobile network. You can check this link to see all of this phone's compatible carriers: https://www.motorola.com/us/carrier-compatibility. We suggest checking with Assurance Wireless to confirm if this phone will work with them. -Mitch

      Answered by Motorola Customer Care

  • QuestionSince this phone (Motorola G Play '24) doesn't come w/a compatible wall charger, what wattage of charger should be purchased? Some are 20w, some 30, some 32, etc. Is it okay to use any wattage of charger that is compatible with the cord? Thank you.

    Asked by Keet.

    • Answer Hi Keet, Thank you for your inquiry and interest in our product. The Moto G Play 2024 phone supports charging up to 15W. While you can use a charger with a higher wattage,e the device will only draw up to its maximum supported 15W. For optimal charging, we recommend using a USB-C charger that supports 15W or higher with a compatible cable. You can visit the link for the phone specification here: https://www.motorola.com/us/en/p/phones/moto-g/g-play-gen-3/pmipmgj36mj?pn=PB0C0007US&tab=overview. -Mitch

      Answered by Motorola Customer Care

  • QuestionWill this phone worked internationally?

    Asked by Fiji.

    • Answer Hi Fiji, We appreciate you expressing your interest in our product. Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch

      Answered by Motorola Customer Care

  • QuestionThis phone doesn’t come with a SIM card. Do you guys have one in stock ?

    Asked by Jimbo.

    • Answer Hi Jimbo, Thank you for reaching out. We understand that you’re inquiring about obtaining a SIM card for your phone. We recommend contacting your mobile carrier or the retailer where you purchased your phone for assistance in obtaining a SIM card. They will be able to provide you with the correct SIM card that matches your phone and service plan. -Mitch

      Answered by Motorola Customer Care

  • QuestionThere are multiple websites that say that the 2024 Moto g has an esim but I do not see that listed in the specs for this phone. Can you confirm or deny that it has esim apability?

    Asked by Leichley.

    • Answer Not esim

      Answered by VaibhavibenV

  • QuestionWill this phone work on the Verizon network

    Asked by SallyW.

    • Answer Hi Verizon, Thank you for your inquiry and interest in our product. Yes, the Moto G Play 2024 Unlocked phone will work with the Verizon network. You can check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch

      Answered by Motorola Customer Care

  • QuestionHello. Will this unlocked phone work oversee? Thank you..

    Asked by GusD26.

    • Answer Hi GusD26, Thank you for reaching out and for your interest in our devices. Our unlocked phones are generally designed to operate in multiple regions, so they may function while you are traveling overseas. However, we cannot guarantee full compatibility of all features in every country, as this can vary depending on local network bands and carrier support. We recommend checking with your mobile service provider to confirm whether your SIM card and their network will be supported in the country where you plan to use the device. Please also note that Motorola phones are covered under warranty only in the country or region where they are originally intended for sale. For this reason, we do not recommend purchasing a device in one region for long-term use in another. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes this phone include a screen protector? or do I need to purchase one?

    Asked by Jeannette.

    • Answer No it does not. And Best Buy did not have one in stock - neither the screen protector or a case for it.

      Answered by CharlesG

  • QuestionIs this 5G capable?

    Asked by Anonymous.

    • Answer No. 4g LTE

      Answered by Mikemangler

  • QuestionDoes this phone have a phone number

    Asked by lilly.

    • Answer no, transferred number from old phone

      Answered by TinaA