“My battery is not holding a charge. Can best buy replace it. Or can I?”

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• Not sure about the battery being replaced, you should take it to Best buy. How long ago did you buy the phone?

  Answered by Steel 7 years ago

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• Hi Badgerbacker, I understand how inconvenient it must be. If everything has been tried even doing a factory reset didn't work, we suggest sending the device for repair/replacement in case the phone is no longer under return timeframe of Bestbuy. Check this link to see where you can submit a claim: https://motorola-global-portal.custhelp.com/app/mcp/service/ -Jess

  Answered by Motorola Customer Care 7 years ago

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