“My Motorola 2024 Razr has poor audio quality with its Bluetooth connection. Is this common for this model? I've connected other phones to the same BT devices and the connections are clear.”
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Hi, I've had the Motorola 2024 Razr for over 2 months, and so far, I have not had any issues with poor audio quality when connecting with any Bluetooth devices.
Sorry, there was a problem. Please try again later.I didn’t have any issue with the BT.
Sorry, there was a problem. Please try again later.Hi Smh, We’re sorry to hear you’re experiencing poor audio quality with your Moto Razr 2024 over Bluetooth. To help us better understand, does this audio problem only occur when using Bluetooth, or do you notice it with regular phone calls as well? In the meantime, you can try a few troubleshooting steps that may help: ensure your phone’s software is up to date by going to Settings > System > Updates, unpair and then re-pair your Bluetooth device, keep your Bluetooth device fully charged and within close range, and clear the Bluetooth cache by going to Settings > Apps > Bluetooth > Storage > Clear Cache. Clearing the cache will remove any temporary files being stored by the device. Clearing the data will remove data that the application has saved. If the problem continues after these steps, kindly send us an email at supportforums@motorola.com, and we'll assist you from there. -Mitch
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