Early Black Friday DealsNew Doorbusters through SundayShop now

Main Content

Questions & Answers

Your price for this item is $206.99
Clearance
The comparable value price is $699.99
Page Showing 21-35 of 35 questions
  • QuestionDoes it support expanded memory

    Asked by Frogsreveiws.

    • Answer Hi Frog, We appreciate you expressing your interest in our product. The Moto Razr 2024 phone does not support expandable memory via a microSD card. However, it comes with ample internal storage options to help you keep your files and apps organized. You can check this link for the phone's specifications: https://www.motorola.com/us/en/p/phones/razr/razr-gen-4/pmipmgu37m4?pn=PB250013US. -Mitch

      Answered by Motorola Customer Care

  • QuestionWhat is the main difference between the Razr 2024 and the Razr 2024+? I noticed the camera differences, but are there any differences with the display or fingerprint detector? The fingerprint detector is a very important feature for me.

    Asked by Kirk.

    • Answer Thank you for your inquiry and interest in our product, CellphoneForWork. Both models feature a side-mounted fingerprint reader and support Face Unlock, offering secure and convenient options to unlock your phone. The main difference lies in the external display size. The Moto Razr 2024+ has a slightly larger external display (4.0" vs. 3.6") for more functionality and viewing space while maintaining the same high-quality pOLED technology. If the fingerprint reader is your priority, you'll be happy to know both models offer the same reliable side fingerprint sensor for secure access. You can visit our Motorola page to compare the phone's specifications and to find which device is best for you here: https://www.motorola.com/us/compare-smartphones. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes this phone support ASHA protocol for Hearing Aids?

    Asked by Anonymous.

    • Answer Thank you for your inquiry. Yes, the Moto Razr 2024 phone does support the ASHA protocol. You can check the link for the phone specification here: https://www.motorola.com/us/smartphones-razr-gen-4/p?skuId=1121. -Mitch

      Answered by Motorola Customer Care

  • QuestionCan the 20224 razor accept a nano sim?

    Asked by Kluk.

    • Answer Hi Kluk, Thank you for your inquiry! Yes, the Moto Razr 2024 phone is compatible with a nano SIM card. It supports both eSIM and physical nano SIM cards, allowing flexibility for your connectivity needs. You can check this link for the phone's specifications here: https://www.motorola.com/us/smartphones-razr-gen-4/p?skuId=1121. -Mitch

      Answered by Motorola Customer Care

  • QuestionHi, I’m interested in this flip phone, but I’m want to know if I buy it here in the USA, can I use it also in my country Ecuador, I’m just a few days here in US so this phone is going to work well in my country with my carrier (Movistar) in Ecuador?

    Asked by Lucho.

    • Answer Hi Lucho, Thank you for your inquiry. Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch

      Answered by Motorola Customer Care

  • QuestionWill this phone work properly in India with indian carriers? I live half the year in US and other half in India.

    Asked by Wiz91.

    • Answer Hi Wiz91, We appreciate you expressing your interest in our product. Yes, Our phones should work in India where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes it have interpreter feature

    Asked by woodie.

    • Answer Thank you for your question, Woody. The Moto Razr 2024 phone does not come with a built-in interpreter feature. However, you can use third-party translation apps available in the Google Play store. You can visit the link for the phone specifications here: https://www.motorola.com/us/smartphones-razr-gen-4/p?skuId=1121. -Mitch

      Answered by Motorola Customer Care

  • QuestionWould I be able to have this phone with my cricket plane I already have

    Asked by Carrier.

    • Answer Hi Carrier, Thank you for reaching out! Yes, you should be able to use the Moto Razr 2024 with your existing Cricket plan, provided that the device is unlocked and compatible with Cricket’s network. You can check this link for the phone's specification and carrier compatibility here: https://www.motorola.com/us/smartphones-razr-gen-4/p?skuId=1121. -Mitch

      Answered by Motorola Customer Care

  • Questiondid they fix the flimsy digitizer that breaks within a month and you have to ship to Motorola and be without ban phone?????

    Asked by BobCorbett.

    • Answer Are you talking about the phone screen when you say "digitizer"? That's kind of a really weird way to refer to it, if so. I've had both the 2023 and 2024 models, and while the screen protector does happen to have a few, very fine lines appear asking the fold, they are barely noticable and don't affect usage in any way. Only the most fastidious nitpickers would really throw a fit over it, and wouldn't be satisfied with any foldable device (regardless of brand). It's just something that's inherent in current foldable screen protector technology. If a person was really that bothered by a few fine lines, that are only noticable when the phone is held at the right angle (viewed through squinting eyes and held a few inches from your face), replace the screen protector. If you've got more damage over time than what I'm describing, then you're probably well versed in replacing screen protectors (or phones), regardless of the type of phone, and likely caused by user caused damaged and neglect. It's a phone. Not a hacky sack.

      Answered by ichabod

  • QuestionCan the 10w rapid charger and the usb cable from the E5 play be used to charge the razr 2024?

    Asked by Justgotonetoo.

    • Answer Hi Justgotonetoo, Thank you for your inquiry and interest in our product. The Moto Razr 2024 supports 30W TurboPower charging, which provides faster charging speeds compared to lower-wattage chargers. While you can use a 10W rapid charger and the USB cable from the Moto E5 Play to charge the Razr 2024, please note that the charging speed will be slower than with the recommended 30W TurboPower charger. For optimal performance and faster charging, we recommend using the 30W TurboPower charger designed for the Razr 2024. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes the Razr 2024 support eSIM or a traditional SIM card for activation?

    Asked by LizzyXC.

    • Answer I used E SIM

      Answered by Deshawn58

  • QuestionIS THIS BRAND NEW?

    Asked by SCARLETT.

    • Answer Hi SCARLETT, The condition of the Moto Razr 2024 depends on the listing and seller. Since your purchase is through Best Buy, we recommend reaching out to their customer support to confirm whether the device is brand new. -Mitch

      Answered by Motorola Customer Care

  • QuestionPhone is known to crack along the inside of the fold.which can damage the screen. Moto doesn't consider this defect as covered under warranty without a serious fight. However replacing the screen protector also voids warranty. Will you cover this damage?

    Asked by Noble.

    • Answer Are you talking about the phone screen or the screen protector cracking? The screen protector only rarely cracks or even creases, and the screen itself doesn't have any known issue regarding this. That's probably why you're having to fight for warranty to cover either. My suggestion, don't treat your phone like a Frisbee or hacky sack. I've had both the 2023 and 2024 models since they came out. I'm also rather rough with my phones, being a guy that works with his hands, and subject them to more than phones should be. I still haven't damaged a screen (or screen protector). Remember, a consumer's inability to properly take care of a product (within reason) during everyday use, is NOT necessarily a defect in product design. It's a defect in consumer, and suggests an inability to accept reasonable accountability (because then who could they blame?).

      Answered by ichabod

  • QuestionCan you trade in on open box?

    Asked by St.

    • Answer Hi St, thank you for your inquiry. We apologize, but we do not have information if BestBuy has a trade-in option. Please reach them directly for this. -Carlos

      Answered by Motorola Customer Care

  • QuestionWell, this phone hook up to an Xfinity account

    Asked by Rj.

    • Answer Yes, it will work with Xfinity Mobile. Proof? Not only does Xfinity offer the phone for sale directly, but I'm currently answering this on a Razr 2024 using the Xfinity Mobile network. I can't understand why Motorola Customer Care would tell you no, and claim otherwise. The phone that you're asking about is unlocked, also sold by Xfinity, and Xfinity allows you to bring your own advice. My personal guess is that this "Motorola Customer Care" isn't an actual Motorola representative, but is merely a Best Buy employee employed to oversee Motorola products and tasked with answering any questions relating to such. (In other words, an idiot that's only saying "no" because they don't actually know the answer and are too lazy to find out.)

      Answered by Ichabod