A:AnswerThis should not be the case. Please reach out to reach out to our customer service team at [email protected] or all us at +1 (855) 649 7529 between 9am to 5PM Central time. Our friendly and experienced customer service team will assist you with this.
A:AnswerYou can adjust the settings of the Nixplay frame to show pictures in fit to screen or fill the screen etc. With Nixplay Plus membership, users have access to full video and photo editing suite that allows them to adjust the size of their photos in the Nixplay cloud. Non-Nixplay Plus users can adjust the picture from their phone or computer and reupload it to the Nixplay cloud.
A:AnswerOnce you hover over the photo, you'll see a menu (3 horizontal lines) appear in the top right corner of the photo. Click on this menu and hit the rotate icon until your photo appears in the orientation of your choice.
For more details, please click this link: https://support.nixplay.com/hc/en-us/articles/360021423971-What-orientation-or-rotation-settings-are-available-on-Nixplay-frames-#:~:text=Once%20you%20hover%20over%20the,the%20orientation%20of%20your%20choice.
