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Hello! Our cameras are repaired at our central Panasonic US Repair Facility. Cost and time for repair will depend on warranty status and service required. For products that are Mail in service, an online repair request must be submitted. Our service center is Professional Electronics, located in Florida. If you require further assistance, please contact the Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -C
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