Questions & Answers

Q: QuestionWhere is the serial number located?

Asked 3 months ago by Hunter.

• A:Answer The serial number for a Philips Hue Play Gradient Lightstrip is located on the sticker on the back of the small, rectangular power conductor (or "RF-box") that attaches to the light strip's cable.

  Answered 3 months ago by Answered by Philips

  
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Q: QuestionI have a bridge and the hue sync app on my Samsung tv. It is able to match the colors of the screen to my ceiling light bulbs without the sync box. Will it also work with the light strip or will I need to buy a sync box?

Asked 6 months ago by RebekahC.

• A:Answer If you're using the Hue App through the Samsung TV you do not need the Sync box.

  Answered 6 months ago by Answered by Philips

  
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Q: QuestionHow much space is required at a minimum behind a mounted TV to use this? Is there an ideal amount of space above the minimum? I have a slim mount and trying to determine if this will work or if I need to get a new mount first.

Asked 10 months ago by HueFan.

Q: Question2 questions 1.) Will the 75" light strip fit appropriately to an 85" inch tv? Will it affect the quality of the lighting system? 2.) Can you buy two separate, smaller light strips that will sync simultaneously with the hue bridge and sync box?

Asked 1 year ago by phil.

• A:Answer I have this same exact setup and it not only works just fine but looks great too.

  Answered 1 year ago by Bds1013Verified Purchase

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Q: Questionwill this work with a 48 inch tv?

Asked 1 year ago by shopper.

This question was asked about the related product: Philips - Hue Play Gradient Lightstrip 55" - Multi

• A:Answer Yes absolutely

  Answered 11 months ago by DavidEstebandc

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Q: QuestionAre you able to cut the strip if it’s too long? I don’t think I need all 75 feet from my room, but I don’t know what to do if it’s too long.

Asked 1 year ago by Adam.

Q: QuestionCan you cut these to length

Asked 2 years ago by Dug.

• A:Answer No!

  Answered 2 years ago by JusSuperSaiyanVerified Purchase

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Q: QuestionCan I use Hue Lightstrip with my Hue Play Sync HDMI box on my TV or I need to buy Hue Gradient Lightstrip?

Asked 2 years ago by Vince.

• A:Answer Yes you can; however, the Hue Lightstrip only changes one colour at a time across the whole strip.

  Answered 2 years ago by Answered by Philips

  
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Q: QuestionIs it waterproof? I need it for my outdoor tv.

Asked 2 years ago by Cp.

This question was asked about the related product: Philips - Hue Play Gradient Lightstrip 55" - Multi

Q: QuestionHow long is the power cord? Can it be used on a mounted tv

Asked 2 years ago by Emvov.

• A:Answer The cord is about 5ft long and yes you can. I have it on my mounted tv

  Answered 2 years ago by BrianOVerified Purchase

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Q: QuestionI moved house and lost the power source for my 65" lightstrip. Where am I able to find a replacement plug? See attached screenshot, I have circled the three parts I am missing.

Asked 2 years ago by Guy.

• A:Answer Call or email Phillips

  Answered 2 years ago by FranciscoL

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Q: QuestionHello there, is this product 110v/220v? Thanks

Asked 2 years ago by Chabon.

• A:Answer Yes

  Answered 2 years ago by OculusSmashVerified Purchase

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Q: QuestionCan this be used in a garage? I live in Colorado, so its warm and cold. It will have its own proper plug. I want to use it and keep it there for winters and summers.

Asked 2 years ago by RReddi.

• A:Answer Yes you can

  Answered 2 years ago by BrianO

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Q: QuestionDoes it come with enough to go around my entire bedroom?

Asked 2 years ago by TheReaper.

• A:Answer No. This light strip is made for going around the back o a tv. It’s made for a maximum 65” tv.

  Answered 2 years ago by BrianOVerified Purchase

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Q: QuestionHas anyone used this on an 82” TV with success/good results?

Asked 3 years ago by TJO.

• A:Answer Looks awkward due to it being so short compared to the size it “works” for

  Answered 1 year ago by JosephVerified Purchase

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Q: QuestionDoes it support 120 FPS

Asked 3 years ago by FPS.

• A:Answer I can’t get it to work on 120 FPS on I had to switch my tv FPS to support it

  Answered 3 years ago by DrFillVerified Purchase

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Q: QuestionWould the 55” strip work on a 43” tv? Not sure how much wasted light strip there would be

Asked 3 years ago by DRell.

This question was asked about the related product: Philips - Hue Play Gradient Lightstrip 55" - Multi

• A:Answer It technically can work but would have a lot of exposed light

  Answered 1 year ago by Joseph

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Q: QuestionDoes this product work with any flat screen tv

Asked 3 years ago by J.

• A:Answer It should as long as they is space for the mounting points to stick to

  Answered 3 years ago by ReviewerVerified Purchase

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Q: QuestionHas anybody tried the 75 inch gradient strip on a 77 inch tv? Is it still compatible? Will it work? Let me know please!

Asked 3 years ago by Dantheman.

• A:Answer Yes, it’s compatible with a 77” tv. I have the 75” light strip on my LG OLED 77” tv and it fits/works perfectly.

  Answered 3 years ago by HappydysonownerVerified Purchase

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