“I have a Philips Sonicare DiamondClean Smart HX991R 210227 1B and it started making a loud noise and the brush appears to be loose. I have had it only 1 year and is there anyway I can get it repaired or replaced from Philips? Thanks”
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If you reach out to Phillips they will warranty/fix it. Had to have a toothbrush replaced for the same issue about the same timeframe of owning and the replacement is on year 3 of working great!
Sorry, there was a problem. Please try again later.It happens often when you pressed the head to your teeth too hard while brushing. Product shows it's covered for two years and contacting Philips should get you a replacement.
Sorry, there was a problem. Please try again later.Hi Ken, thank you for taking your time to leave this review. We regret to read that your Sonicare is acting up, and we would like to see how we can help here. Please consider getting in touch with us via one of our social media channels, so we can help you further. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care
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