“I bought my son the ps5 digital this Christmas I hooked it up and turns it on the fan turns on and the console shuts down. He has not even played on the game, what’s the issue with a brand new game already?”
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We're sorry to hear you're experiencing this issue. A new PS5 should not shut down immediately after powering on. This could be caused by a power connection issue, a faulty power supply, or a hardware defect. We recommend making sure the power cable is securely connected and trying a different power outlet. If the problem continues, please contact us or Sony PlayStation Support for warranty assistance or a replacement.
Sorry, there was a problem. Please try again later.Hey there. If it has been too long it has been sitting, then a quick blower should clear out the dust and it should be back running. I reccomend that you take it to best buy and return it, they will give a replacement console.
Sorry, there was a problem. Please try again later.The fan turning on briefly then shutting down can indicate the system detects a problem and powers off to prevent damage.
Sorry, there was a problem. Please try again later.That’s definitely frustrating, especially with a brand-new console. This isn’t normal behavior. It could be a hardware defect or a power issue. Try using a different outlet and power cable. If it keeps happening, we recommend contacting Sony Support or returning the console for a replacement under warranty
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