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Questions & Answers

Page Showing 1-20 of 42 questions
  • QuestionHow long of a video can be recorded?

    Asked by Anonymous.

    • Answer 3 min

      Answered by Drippy

  • QuestionDoes Meta glasses help the blind?

    Asked by Anonymous.

    • Answer They can provide helpful features such as audio and AI assistance, but they aren’t a replacement for a guide dog or other accessibility tools. They may be useful depending on the person’s needs.

      Answered by ANTANYAHF

  • QuestionDo these glasses have the teleprompter feature on them or no?

    Asked by JOSHUA.

    • Answer Hey there! While the Ray-Ban Meta glasses can take pictures, let you listen to music and have Meta AI describe what you're looking at to you, they don't have any visual functionality. What you might be looking for is the Meta Ray-Ban Display - these allow you to view images that you've taken with the camera, have live translation captions presented to you, and even now watch Instagram reels, among many other features! You can't go wrong with either, but that's the overview on which pair might be the perfect pair for you!

      Answered by Meta Store Support

  • QuestionIs battery replaceable? What is the type of battery?

    Asked by Name.

    • Answer Hi there, Great question! To our knowledge, the glasses use non replaceable lithium batteries. However, as Ray-Ban are the manufacturers of the glasses, it would be best to contact them if you'd like further clarity.

      Answered by Meta Store Support

  • QuestionThe meta glasses 1 you have to download a language each time you download a new one and redownload the other language is it like this with the meta 2

    Asked by Darkskin.

    • Answer Hi Darkskin, For live translation, you would only need to download language packs for certain languages that can be used without a Wi-Fi connection. As long as you are connected to Wi-Fi then you can use all languages without having to install/uninstall any packs. If you are installing packs for offline use, you may need to delete other language packs depending how many images and videos you have saved and how much memory you have left. Thanks for your question!

      Answered by Meta Store Support

  • QuestionCan someone hear the person you’re talking to?

    Asked by Buyer.

    • Answer Hi there! Thanks for the question, generally no other people wouldn't be able to hear any audio coming from the glasses while you are wearing them. We hope this helps!

      Answered by Meta Store Support

  • QuestionWhat is the difference between graphite and gray lenses?

    Asked by Charley.

    • Answer Gray lenses are darker. But the graphite come in polarized and or transition IIRC..

      Answered by JeremyM

  • Questioncan an eyeglass prescription be added to these?

    Asked by regina.

    • Answer Yes I have transitions and progressive lenses and they are perfect

      Answered by ScottT

  • QuestionIs there someone in the store that will help me on the set up with the glasses, if so, do I need to make a

    Asked by Jeffery.

    • Answer Hello Jeffery! Congratulations on your new Ray-Ban Meta - Wayfarer (Gen 2) smart glasses! Here is a simple, step-by-step guide to help you get them set up and ready to use: 1. Charge Up: Place your glasses securely inside the charging case. Make sure the LED indicator on the case turns on to confirm they are drawing power. Let them charge fully before your first use. 2. Get the App: On your smartphone, download and install the free Meta View companion app from the Apple App Store or Google Play Store. 3. Turn on Bluetooth: Make sure your mobile phone's Bluetooth is turned on and that your phone is connected to a stable internet connection. 4. Start Pairing: Slide and hold the power switch on the left inner temple arm of your glasses toward the lens until the front LED light starts blinking blue. 5. Follow the App: Open the Meta View app, sign in with your account, and follow the simple on screen prompts to pair your new glasses! We can't wait for you to step into the future and start capturing amazing, hands free memories with your new glasses! Enjoy your incredible new tech, and please let us know how your first recording goes!

      Answered by Meta Store Support

  • QuestionCan I have my prescription lenses put in and I need a frame for my big head.

    Asked by Gman.

    • Answer Hello! Yes, you absolutely can! You can order your Meta Ray-Ban glasses directly with prescription lenses, or have a certified optician put them in later. For the perfect fit, our classic Wayfarer frame comes in a Large size (53mm) and our sleek Skyler frame offers a wider design. Explore our official fit guide online!

      Answered by Meta Store Support

  • QuestionCan I watch YouTube with this Meta Ray-Ban?

    Asked by Namaste.

    • Answer Hi Namaste! Thanks for reaching out. No, you cannot watch YouTube video visuals directly on the standard Ray-Ban Meta Wayfarer (Gen 2) glasses because they do not have a built in screen or visual display inside the lenses. However, since they operate as open ear Bluetooth headphones, you can absolutely stream and listen to the audio of any YouTube video, short, or podcast playing from your paired smartphone! If you are looking to actually watch YouTube videos directly in your field of vision, you would need to step up to the premium Meta Ray-Ban Display edition, which includes a full color in lens screen and dedicated YouTube app browsing. We hope you have an incredible time enjoying your favorite content and listening to hands free audio on the go!

      Answered by Meta Store Support

  • QuestionCan these smart glasses translate Spanish to English?

    Asked by Claude.

    • Answer Of Course

      Answered by CRISMARP

  • QuestionCan these Meta Ray Ban glasses be used for hearing impaired hearing assist

    Asked by Kalric.

    • Answer They can be helpful because they have built-in speakers and audio features, but I wouldn’t consider them a replacement for hearing aids. They’re better for listening to audio and using certain accessibility features.

      Answered by ANTANYAHF

  • QuestionCan they be used for prescription lenses

    Asked by TERRYLEFFLER.

    • Answer You can have prescription lenses installed.

      Answered by Scincade

  • QuestionHow do you charge the glasses

    Asked by Clubkid.

    • Answer With the case. And you can changer the case with a usb c port

      Answered by Jsotelo00

  • QuestionWhy do these glasses stop charging after 4 months and the battery bursts?

    Asked by Silly.

    • Answer I’ve had mine way longer and that hasn’t happened. Will any product, some may be defective but not all. Try getting and exchange

      Answered by CariceW

  • Questioncan I put my prescription on these glasses?

    Asked by regina.

    • Answer Yes you can

      Answered by Jsotelo00

  • QuestionDoes these glasses take video in the dark?

    Asked by Armando.

    • Answer Yes but as the iPhone camera they look granulated

      Answered by Jsotelo00

  • QuestionCan these glasses offer hearing assistance for perceived mild to moderate hearing loss?

    Asked by Diego.

    • Answer I think they can help you with that

      Answered by NEHEMIASC

  • QuestionWhat is the size of these glasses

    Asked by Et.

    • Answer Regular

      Answered by ESSYT