Questions & Answers

Q: QuestionWhat type of battery does the Ring Alarm Outdoor Contact Sensor use?

• A:Answer This device uses an alkaline battery.

Q: QuestionCan I use the Ring Alarm Outdoor Contact Sensor indoors?

• A:Answer This sensor is designed for outdoor use.

Q: QuestionWhat type of sensor is used in this Ring Alarm?

• A:Answer This Ring Alarm uses a magnetic sensor for detection.

Q: QuestionDoes this device work with other brands, or is it only compatible with Ring products?

• A:Answer The Ring Alarm Outdoor Contact Sensor is compatible with other Ring brand products.

Q: QuestionIs the Ring Alarm Outdoor Contact Sensor battery-powered?

• A:Answer Yes, this device is powered by a battery.

Q: QuestionCan this go one fence and can I hear the alert outside

Asked 4 years ago by Queen.

• A:Answer Hello Queen, Great question. Yes, this can go on your outdoor fence. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/4403257838484-Outdoor-Contact-Sensor-Help-FAQs. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila with Ring.

  Answered 4 years ago by Ring

  
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Q: QuestionCan this be used for french interior doors? My french doors are black and the Ring Window and Door Alarm Contact Sensors for interior doors only come in white.

Asked 3 years ago by DaniRodriz.

• A:Answer Hi DaniRodriz. Great question! Yes, you can use the Ring Alarm Outdoor Contact Sensor on an interior door. There are many entry points where Outdoor Contact Sensors can be used to secure your home, including: entry points in fences and gates, sheds and garages, as well as doors and windows that may be exposed to the weather and climate. When installing, make sure that the sensor is not too far away from the Base Station, and check that when the door, window, or gate is closed, the space between the Sensor and magnet are 1 inch or less. There needs to be at least 1/2" of space so you can slide the cover open to change the batteries. For additional information, visit our support center: https://support.ring.com/hc/en-us/articles/4406906338964. We also invite you to visit the Ring Community. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your concern. All the Best, Nicole with Ring.

  Answered 3 years ago by Ring

  
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Q: QuestionCan I use this on a garage door so I get and alert when it’s get opened

Asked 1 year ago by Rich.

• A:Answer Hi Rich. Thanks for asking. Yes, there are many entry points where Ring Outdoor Contact Sensors can be used to secure your home, including: Entry points on fences and gates. Sheds and garages. Doors and windows that may be exposed to the weather and climate. The Outdoor Contact Sensor is made up of two parts—the sensor and the magnet—and when installed on your door or window, it can tell if the door or window is open or closed. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionCan this be installed on an iron gate?

Asked 2 years ago by MsIllini.

• A:Answer Hi MsIllini. Good question. Yes, the Ring Alarm Outdoor Contact Sensor can be installed on a variety of surfaces. You will want to make sure the sensor and the magnet are lined up and 1" (2.5 cm) apart or less. Learn more here: https://support.ring.com/hc/en-us/articles/4408904229908-Installing-your-Outdoor-Contact-Sensor. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionHow far is this work like halfway down my driveway or what

Asked 2 years ago by Toby.

Q: QuestionDoes this need to be connected To Wi-Fi to work?

Asked 3 years ago by Angie.

• A:Answer Hi Angie. The Ring Alarm Outdoor Contact Sensor uses Z-Wave to communicate with the Ring Alarm Base Station, so it does not connect to wifi directly. It's also important to note that the Base Station is required for the Outdoor Contact Sensor, and the Base Station requires a wifi connection. You can find more information on the Outdoor Contact Sensor in our Help Center article here: https://support.ring.com/hc/en-us/articles/4406906338964-Ring-Alarm-Outdoor-Contact-Sensor-Setup-and-Use. All the best, Ashley from Ring.

  Answered 3 years ago by Ring

  
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Q: QuestionHello, Can the alarm be scheduled to detect for particular days and times? We have landscapers who enter the yard but would like to have the security at night without having to manually turn something on and off.

Asked 3 years ago by JNaff.

• A:Answer Hi JNaff. Yes, you can utilize the Mode Schedules feature to create a custom schedule that will arm and disarm your Ring Alarm. This schedule will allow you to set certain days and times where the Alarm is disarmed so your landscapers can enter the yard. You can learn more about this feature in our Help Center article here: https://support.ring.com/hc/en-us/articles/360060532451-How-to-Arm-and-Disarm-Ring-Alarm-with-Mode-Schedules. Best, Ashley from Ring.

  Answered 3 years ago by Ring

  
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