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You need to loosen the swivel points so you can pull the bottom of the tv out or get a ladder and turn the adjustment screws to pull the tv up
Sorry, there was a problem. Please try again later.Are you sure the hinges are against the wall or is it just the metal pull swivels that are attached to them wedged against the wall? I had that happen on one of my bottom hinges and actually had to pull my T.V. up off of the top of the wall bracket and lower T.V. to release it. I then made sure that the metal pulls were hanging down from the hinges before lifting the T.V. back onto the wall bracket. depending on size of T.V. make sure to have help, even if it is just someone telling you what is going on as you will be in the front of T.V. and what you are dealing with will not be in your line of vision. Also make sure your top adjustment leveling bolts are all the way backed out on your hinges so that you can clear wall bracket when you lift it off.
Sorry, there was a problem. Please try again later.You installed it incorrectly/ you have to reach underneath and pull down hard to release the tv then by hand flip them around so they are in the right direction
Sorry, there was a problem. Please try again later.I just posted a review that mentions this problem... with a pro-active suggestion of tying strings to the levers BEFORE you mount the tv so you can pull them like rip cords. Okay a little late for that... you don't have to pull hard on the levers to do the job. I suggest a coat hanger wire with a hook bent in at the end. And patience.
Sorry, there was a problem. Please try again later.UMMMM did you pull down on the release pins to release the bracket?
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