A:AnswerHello! Replace the bulb with a 40 watt incandescent bulb. You can check with your local home improvement store for a new bulb. Thank you for being a Samsung customer! ^Lena
A:AnswerNo it is already equipped to vent out into the kitchen which does put the hot air back in the kitchen. So the only reason you would install a ventilation shaft is if you don't want the hot air released back into the kitchen. I just bought this microwave and it will be installed next week, mine will be vented back into my kitchen because I don't have a vent shaft. I hope this helped. Also, I want to comment on the fact that there seems to be some confusion about this microwave being mounted over the stove. So I just want to call attention to the title of this microwave because it states this is an Over-the -Range Microwave. Range and stove are the same, so yes it does mount above the Range/Stove. The only way I can see that you wouldn't be able to mount it over the Range is if you have a free standing stove with no cabinets above the stove or on the sides of it like my father who lives in a older home.
A:AnswerHello Maritza,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it's not heating and your microwave does not have settings or control panel. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you of your microwave is not heating or has stopped working.
You can also check this link https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf for the user's manual and go to page 9 to check for the control panel.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144534028.
-Noraina
A:AnswerYes the microwave will replace the vent hood. The microwave has a built in vent that can be vented outside or recirculated back into your kitchen.
