“I have the fridge a couple of months and there s a noise, a mechanical adjustment of sorts. Like its trying to drop ice. I did not connect the ice maker yet though. Please advise?”
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Hello. Thank you for reaching out regarding your Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator noise. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, for us to be able to fix this, I will be providing you with a troubleshooting guide. Understand the noises coming from your Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Also, I have included your warranty for assistance. https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144668101 Thank you for being a valued customer of Samsung. Have a great day. ^Camille
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