Just purchased and the remote isnt working. we changed batteries and still isnt working. remote/LED does not light up when buttons are pressed. We have hooked up the whole system. can we just get a new remote without returning the whole thing? null

Question

Samsung · Accepted Answer

Hi Ashley, we understand your concerns with the Soundbar. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt

Answered by Samsung 7 years ago

Answer

Try turning battery upside down.

“Just purchased and the remote isnt working. we changed batteries and still isnt working. remote/LED does not light up when buttons are pressed. We have hooked up the whole system. can we just get a new remote without returning the whole thing?”

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