“Just purchased and the remote isnt working. we changed batteries and still isnt working. remote/LED does not light up when buttons are pressed. We have hooked up the whole system. can we just get a new remote without returning the whole thing?”

1-2 of 2 Answers

• Hi Ashley, we understand your concerns with the Soundbar. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt

  Answered by Samsung 8 years ago

  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Try turning battery upside down.

  Answered by Anonymous 8 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (1)

  Report

  Sorry, there was a problem. Please try again later.