“My remote is not working. Brand new batteries. Do I need to sync it somehow?”
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Hi there, I'm sorry you are having an issue. The soundbar remotes do not need to be paired. You can always call Samsung Support if you are having an issue. Please reach out to Samsung Support via any of these options: Phone: 1-800-SAMSUNG Available 8 AM - 12 AM EST 7 days a week LiveChat or Text: https://www.samsung.com/us/support/contact/ Facebook Messenger: https://www.facebook.com/samsungsupport Twitter: https://twitter.com/SamsungSupport The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/ ^Jeremy
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