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I've had similar problems, Best buy DOES NOT back you on this inferior piece of garbage that they sell and call a Microwave, My only advice, Stay as far away from Samsung as you can! no one helps you.
Sorry, there was a problem. Please try again later.Dear valued BestBuy client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check what other options they might have for the newly replaced microwave. Have a great day. -Ernest
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