Questions & Answers

Q: QuestionFridge is wobbly when open the doors or freezer! Try lowering front control-levers per manual on pp. 15. Put a flat-blade driver into the notch, nothing happened. Also used a pair of pliers to turn the Lever clockwise but it didn’t turn a bit.

Asked 5 years ago by Tong.

• A:Answer Hi Tong! We'd like to speak with you more in depth about the issues you're experiencing so we can best assist you. Please reference ticket number 1142814434, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this energy star rated

Asked 5 years ago by Fridge.

• A:Answer Hi there! I can provide this link (https://bit.ly/39anR9X) to the energy guide for this model. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionWhere was this refrigerator manufactured and what type of refrigerant is used to operate its system?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 30" Wide, 22 cu. ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer Mexico. R-134a

  Answered 4 years ago by LiveandLearn

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Q: QuestionMy space is 41" wide 71 3/4 tall and 29 1/4 " wide What cubic Ft size to I need?

Asked 5 years ago by Anonymous.

• A:Answer Great question! The cubic foot capacity is not always the best way to determine if the refrigerator will fit in a specified area as the internal components and setup can vary by model. However, I can provide this link (https://bit.ly/2KOiB3c) with the full outer dimensions of this model listed in the product info section. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes the pitcher need to be in an a act location to fill up

Asked 5 years ago by Paul.

• A:Answer Hi there! Yes, the pitcher has a designated location in the refrigerator with sensors that determine when to automatically fill. This link (https://bit.ly/2KjDrHX) has more details about using the auto fill pitcher. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes the Samsung - 21.8 Cu. Ft. French Door Refrigerator - White have adjustable feet?

Asked 5 years ago by Skip.

This question was asked about the related product: Samsung - 21.8 Cu. Ft. French Door Refrigerator - White

• A:Answer The pin inside the door doesn’t work, not long enough

  Answered 5 years ago by MinaVerified Purchase

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Q: QuestionHow many watt hours per day consumed ?

Asked 5 years ago by J.

• A:Answer Hi J! I'd like to provide this link (https://bit.ly/3m18Mf8) to help with this. In the product info section, you can find the energy ratings for this model. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionHello I have an RN220RCTASR fridge and the ice maker stopped making ice. Was wondering if someone could tell me where the test or rest switch on this model?

Asked 5 years ago by Hfc6301.

• A:Answer No problem, Hfc6301! This link (https://bit.ly/318JLqE) can walk you through all the steps to take if the ice maker is not working properly. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes this model have wheels?

Asked 5 years ago by fromNewMexico.

• A:Answer Yes. It has wheels.

  Answered 5 years ago by ChipVerified Purchase

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Q: QuestionIs this fingerprint resistant?j

Asked 5 years ago by Katie.

• A:Answer Hi Katie! This model is not listed as a fingerprint resistant model. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionHow do I get all the plastic wrapping off my fridge? It keeps tearing

Asked 5 years ago by Plastic.

This question was asked about the related product: Samsung - 30" Wide, 22 cu. ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer Very carefully use the tip of a knife to cut it around the handles etc or an Exacto blade. This keeps it from tearing and you get all the visible plastic. Be very careful not to press down into the surface of your unit. Use a new Exacto blade and it will easily cut the plastic without touching your unit.

  Answered 5 years ago by CreativeLackie

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Q: QuestionCan you order a water dispencer in the door

Asked 5 years ago by Anonymous.

• A:Answer I am including a link to our refrigerators that offer the water dispenser feature in the door (https://bit.ly/3fB7gyO). We thank you for choosing Samsung for your home! ^Lena

  Answered 5 years ago by Samsung

  
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Q: Questionhow noisy is the unit - I need one that is very quiet

Asked 5 years ago by richard.

• A:Answer Hi there, I can answer this for you. A refrigerator is never completely quiet, but it should never get so loud that it's interrupting conversation. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionThe alarm on my rf220 stop working, how do i turn it back on.

Asked 5 years ago by Cook.

This question was asked about the related product: Samsung - 30" Wide, 22 cu. ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer Hi Cook. Thank you for reaching out regarding your Samsung - 30" Wide, 22 cu. ft. French Door Fingerprint Resistant Refrigerator on how to switch back on the door alarm. I am sorry to learn your alarm stopped. Regarding your concern, all you need to do is to press the Alarm On/Off button to turn the door open alarm on and off. I suggest you check this link to your user manual for assistance. Please go to page 19. https://downloadcenter.samsung.com/content/UM/202108/20210820130659841/DA68-02657A-12_IB_IBACI_EN_ES_FR_200907.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144669140 Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this an energy star refrigerator?

Asked 5 years ago by MsEnergyStar.

• A:Answer Hi there, I can answer that. This specific unit is not Energy Star rated. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat is the difference between the Samsung RF220NFTASR and RF220NCTASR?

Asked 5 years ago by Marvin.

Q: QuestionIs the RF220NCCTAWW an "Energy Star" rated one?

Asked 5 years ago by James.

This question was asked about the related product: Samsung - 21.8 Cu. Ft. French Door Refrigerator - White

• A:Answer Hi there, I can help with that. This model refrigerator, RF220NCTAWW/AA, is in fact an Energy Star rated appliance. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionI recently got the model rf220nctasr/aa from Bestbuy. I am noticing the internal temperature fluctuates between 38 to 55 degrees. I have energy-saving off and have the setting to max cooling. is this normal?

Asked 5 years ago by dsinha.

• A:Answer Hi there, I see you might be experiencing issues with your Samsung Refrigerator staying cool. I would love the opportunity to chat and get this issue resolved. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1142473148. We thank you for being a part of the Samsung family. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes the freezer have baskets or is it just one big drawer?

Asked 5 years ago by GPM.

This question was asked about the related product: Samsung - 21.8 Cu. Ft. French Door Refrigerator - White

• A:Answer 1 draw and 2 big baskets and one ice Tray basket in the freezer!

  Answered 5 years ago by KevinIVerified Purchase

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