Questions & Answers

Name: Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
Brand: Samsung
SKU: 6331441
Price: 1619.99 USD
Rating: 4.4 (1486 reviews)

Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel

Model:: RF220NCTASR; |
SKU:: 6331441

User rating, 4.4 out of 5 stars with 1486 reviews.

Highly rated by customers for:

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QuestionI just purchased this 30 inch refrigerator and so far not bad but I was reading the manuel and it said the filter is not included is that true because I didn't do install and didn't think to ask my installer?
Asked 6 years ago by TRAVISRPS.
- Answer Thanks for asking, TRAVISRPS. You can purchase filters at SamsungParts.com or by calling 1-800-627-4368. ^Jecca
  Answered 6 years ago by Samsung
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QuestionWhat should temperature in freezer be?
Asked 6 years ago by Anonymous.
- Answer We appreciate you asking about this. Here's a link (https://bit.ly/2F33XSu) that can explain in detail the recommended settings for the refrigerator. ^Jecca
  Answered 6 years ago by Samsung
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QuestionRecently purchased a Samsung RF220NCTASG black stainless refrigerator and the motor/compressor is almost always running. Why?
Asked 7 years ago by Schornbush.
- Answer Hi there Schornbush! The compressor will continue running until the refrigerator reaches the set temperature. If it is not shutting off, then something is preventing the refrigerator from maintaining the right temperature. Check out this link (https://bit.ly/2RgvIsI) on cooling issues to help determine the cause. ^Jecca
  Answered 7 years ago by Samsung
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QuestionThis model says it is not frost free. Does that mean I have to defrost the freezer or it will eventually have ice buildup.
Asked 7 years ago by Judarry.
- Answer This model is actually auto-defrost.
  Answered 7 years ago by CommunityAnswer
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Questiondoes it have wheels to move in and out to clean '
Asked 7 years ago by lds.
- Answer Yes it has wheels. Go to any internet appliance parts site. Call up this model number and look at the print. It shows that this model has wheels.
  Answered 5 years ago by fyrefyter94
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QuestionDoors close hard. Why?
Asked 7 years ago by jerry.
- Answer Yes the door is hard to open
  Answered 7 years ago by UniqueAWchemical123
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QuestionDoes this model show fingerprints?
Asked 8 years ago by Deli.
This question was asked about the related product: Samsung - 21.8 Cu. Ft. French Door Refrigerator - White
- Answer I purchased this model in white. Fingerprint really don't show. The front of the refrigerator is a white gloss finish and the sides and top have a textured finish.
  Answered 8 years ago by MrsMoe62
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QuestionThis model says it has filtered ice maker yet the specs say the water is not filtered. Is the water to the ice maker filtered or not?
Asked 9 years ago by Warrior808.
- Answer HI Warrior808, this refrigerator does not have an internal water filter, but one can be installed on the water line for filtration. You can view this information in the user manual http://downloadcenter.samsung.com/content/UM/201606/20160610101020665/DA68-02657A_Rev09_User_Manual_AA_IBACI_RF.pdf on page 16. ^Rosi
  Answered 9 years ago by Samsung
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QuestionDoes this freezer have auto defrost?
Asked 9 years ago by Belle72.
- Answer Yes, this freezer has auto defrost.
  Answered 9 years ago by CommunityAnswer
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QuestionWhy do the Samsung model refrigerators say they have a water filter even though they don't dispense through the door?
Asked 9 years ago by Jannah.
This question was asked about the related product: Samsung - 21.6 Cu. Ft. French Door Refrigerator - Black
- Answer It's for the ice maker
  Answered 9 years ago by Rockgirl
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QuestionWill it fit in a 31 inch space (width)?I have a smaller kitchen. The space for the fridge is 31 inches wide, a wall on the right and a counter on the left. The left counter shouldnt be an issue since the fridge will be out farther depth wise, but the wall is my concern. Is 1 inch or so enough space to allow doors to open? Thanks!
Asked 9 years ago by Adam.
- Answer In order to open the full-width drawer, both refrigerator doors have to open past 90-degrees from the closed position. If there is a wall that a door would hit keeping it from opening fully, the full-width drawer won't open very far. It will hit the trays on the doors. Also, the 1/2-width drawer on the side that had the not fully open fridge door wouldn't open completely either for the same reason.
  Answered 9 years ago by Paul
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QuestionWhat's the best humidity setting for the drawers?
Asked 10 years ago by Anonymous.
This question was asked about the related product: Samsung - 21.6 Cu. Ft. French Door Refrigerator - Stainless Platinum
- Answer The setting depends on what is being stored in the drawers.
  Answered 10 years ago by CommunityAnswer
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Question21.8 cu ft versus 21.6 cu ft.21.8 cu ft versus 21.6 cu ft--I see these two different sizes for the RF220NCTA__ refrigerators often though I get the impression from an earlier question answered by Ms. Samsung that the fridge is 21.8 cu ft. My question is the cost per year on the energy guide--when I see listings that state 21.8 cu ft, it usually says the yearly cost to run is $76 but when it says 21.6 cu ft it says it only costs $46. Can you clear this up?
Asked 10 years ago by Curious in NY.
- Answer Hi Curious in NY, The accurate and current measurement of the RF220NCTASR is 21.8 cu ft, and the estimated operating cost is $76 per year based on Energy Star's standards which were updated in September 2014. It's possible the other capacity and cost estimates you've seen were based on the prior standards. The Refrigerator itself didn't change, but the new information reflects actual usable space (e.g., without the ice maker) and energy use to maintain a lower temperature. Thanks for your interest, Ms. Samsung
  Answered 9 years ago by Anonymous
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Questionwhy cant you purchase the platinum series in Canada
Asked 12 years ago by Anonymous.
- Answer Thanks for your interest. For information and availability of particular models and colors in your area, please contact your local Best Buy Appliance Associates or call 800-BEST BUY. - Ms. Samsung
  Answered 12 years ago by MsSamsung
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QuestionReplacement parts ?I want to buy a Samsung refridgerator, but everywhere i go the vendors tell me that it is very complicated to get replacement parts if the refridgerator breaks up. Is it true ? How and where will i get replacement parts if my refridgerator breaks up after the warranty period ?
Asked 12 years ago by jonathan.
- Answer Thanks for the question. Samsung is a global company with parts distribution available throughout the U.S. to meet the needs of our customers. If the time comes when a part is needed, whether or not the product warranty is still in effect, you can contact Best Buy's service team or 800-SAMSUNG to speak with an agent who will be happy to assist you. - Ms. Samsung
  Answered 12 years ago by MsSamsung
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QuestionDoor latchesWe just purchased this fridge and noticed that the latch in between the French doors doesn't close properly. Has anyone else experienced this?
Asked 13 years ago by Anonymous.
- Answer I'm sorry to hear the doors on your new RF220NCTASR may not be closing properly. It's possible that this is due to the refrigerator not being level. Please try adjusting the front leveling legs after placing a carpenter's level on one of the shelves. The bubble in the level should be perfectly centered left to right. Please refer to page 15 of the user manual for more information. If this does not help to resolve the issue, please call 888-BEST BUY or 800-SAMSUNG for further assistance. Thank you, Ms. Samsung
  Answered 13 years ago by MrSamsung
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QuestionDoes model rf220nctasr/aa have a water filter? If so where is it and where can I get one?
Asked 3 years ago by Dooug.
- Answer no
  Answered 8 months ago by GoodSamaritan
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QuestionI have a new Samsung RF220NCTASR (French doors W/O water). Water pressure is adequate...connected to the same water line as old fridge...no kinks in the line. It’s been 40 hrs with little ice. Should I wait longer before calling for service. Thanks.
Asked 5 years ago by GinnyM.
- Answer Hey, GinnyM. We understand that you are frustrated with the amount of ice you're receiving and would love to help. Here is a link that will help get the ice maker working and producing more ice in no time (http://bit.ly/2S5SF0S. Thank you for being the best part of Samsung. ^Lo
  Answered 5 years ago by Samsung
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QuestionCan I remove ice-maker from Samsung RF220NCTASR refrigerator? I have no way to hook it up the water line in my home. I tried to remove the ice-maker it but whenever there is a power outage the refrigerator comes up with some error code.
Asked 5 years ago by GV01.
- Answer No, the ice maker is not removable and we do not recommend trying to do so as it will void the manufactures warranty. ^Lo
  Answered 5 years ago by Samsung
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QuestionYesterday new Samsung french door refrigerator model RF220NCTASG was delivered and installed. It's loud and sounds like it's constantly running/humming/etc. it's away from walls (more 6" & balanced. Need help.
Asked 6 years ago by Jayk.
- Answer Hi Jayk! This link (https://bit.ly/2oPG6uF) can help you determine the cause of the sound you're hearing. ^Jecca
  Answered 6 years ago by Samsung
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Questions & Answers

Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel

Q: QuestionI just purchased this 30 inch refrigerator and so far not bad but I was reading the manuel and it said the filter is not included is that true because I didn't do install and didn't think to ask my installer?

Q: QuestionWhat should temperature in freezer be?

Q: QuestionRecently purchased a Samsung RF220NCTASG black stainless refrigerator and the motor/compressor is almost always running. Why?

Q: QuestionThis model says it is not frost free. Does that mean I have to defrost the freezer or it will eventually have ice buildup.

Q: Questiondoes it have wheels to move in and out to clean '

Q: QuestionDoors close hard. Why?

Q: QuestionDoes this model show fingerprints?

Q: QuestionThis model says it has filtered ice maker yet the specs say the water is not filtered. Is the water to the ice maker filtered or not?

Q: QuestionDoes this freezer have auto defrost?

Q: QuestionWhy do the Samsung model refrigerators say they have a water filter even though they don't dispense through the door?

Q: QuestionWhat's the best humidity setting for the drawers?

Q: Questionwhy cant you purchase the platinum series in Canada

Q: QuestionDoor latchesWe just purchased this fridge and noticed that the latch in between the French doors doesn't close properly. Has anyone else experienced this?

Q: QuestionDoes model rf220nctasr/aa have a water filter? If so where is it and where can I get one?

Q: QuestionI have a new Samsung RF220NCTASR (French doors W/O water). Water pressure is adequate...connected to the same water line as old fridge...no kinks in the line. It’s been 40 hrs with little ice. Should I wait longer before calling for service. Thanks.

Q: QuestionCan I remove ice-maker from Samsung RF220NCTASR refrigerator? I have no way to hook it up the water line in my home. I tried to remove the ice-maker it but whenever there is a power outage the refrigerator comes up with some error code.

Q: QuestionYesterday new Samsung french door refrigerator model RF220NCTASG was delivered and installed. It's loud and sounds like it's constantly running/humming/etc. it's away from walls (more 6" & balanced. Need help.

QuestionI just purchased this 30 inch refrigerator and so far not bad but I was reading the manuel and it said the filter is not included is that true because I didn't do install and didn't think to ask my installer?

QuestionWhat should temperature in freezer be?

QuestionRecently purchased a Samsung RF220NCTASG black stainless refrigerator and the motor/compressor is almost always running. Why?

QuestionThis model says it is not frost free. Does that mean I have to defrost the freezer or it will eventually have ice buildup.

Questiondoes it have wheels to move in and out to clean '

QuestionDoors close hard. Why?

QuestionDoes this model show fingerprints?

QuestionThis model says it has filtered ice maker yet the specs say the water is not filtered. Is the water to the ice maker filtered or not?

QuestionDoes this freezer have auto defrost?

QuestionWhy do the Samsung model refrigerators say they have a water filter even though they don't dispense through the door?

QuestionWhat's the best humidity setting for the drawers?

Questionwhy cant you purchase the platinum series in Canada

QuestionDoor latchesWe just purchased this fridge and noticed that the latch in between the French doors doesn't close properly. Has anyone else experienced this?

QuestionDoes model rf220nctasr/aa have a water filter? If so where is it and where can I get one?

QuestionI have a new Samsung RF220NCTASR (French doors W/O water). Water pressure is adequate...connected to the same water line as old fridge...no kinks in the line. It’s been 40 hrs with little ice. Should I wait longer before calling for service. Thanks.

QuestionCan I remove ice-maker from Samsung RF220NCTASR refrigerator? I have no way to hook it up the water line in my home. I tried to remove the ice-maker it but whenever there is a power outage the refrigerator comes up with some error code.

QuestionYesterday new Samsung french door refrigerator model RF220NCTASG was delivered and installed. It's loud and sounds like it's constantly running/humming/etc. it's away from walls (more 6" & balanced. Need help.