A:Answer I don't know the answer to this, but can say that this does not surprise me. Call for service... and write reviews. This refrigerator is the WORST I have ever had. We had a KitchenAid for over 10 years before this and it did not have good reviews, but it was 100% BETTER than this piece of xxxx. The only thing we ever had repaired on the KitchenAid was the arm on the ice tray (no big deal, just annoying)... but the refrigerator worked perfectly and kept perfect temps all the years we owned it. This refrigerator has not worked properly since the very beginning.... I kept making excuses for it, thinking it was our doing (not closing the doors properly or whatever), but even after being diligent about that, it is still not operating properly. DO NOT BUY!!!! I wish we had spent 2x the $$$ for a new KitchenAid the first time. We will no doubt end up having to spend that anyway, and this will be $$$$ WASTED.