A:AnswerI bought this model in 2019. The ice maker didn't produce enough ice even when it was working. It would sporadically start to produce few ice cubes then just stopped altogether. and like you stated in your question, we can't figure out how to remove the front! So frustrating! Have you or anyone out there found an answer to this??
A:AnswerDear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
A:AnswerI purchased this refrigerator exactly 1 year and 1 month ago (01/04/2022). The ice maker has already had significant repairs 4 months ago as there was barely any ice on any given day and what did come out was watery and in pieces. As of a few days ago, there was at least one full day of no ice developing and when it finally did last night, it is more water than ice. I was told that because Samsung knows this is a constant, non-fixable problem, it is not part of their "lemon" guarantee. I was told - I kid you not - to purchase a separate stand alone ice maker!!!!
A:AnswerYes it does have both.
I absolutely love this fridge. I did buy an egg tray at Bed Bath & Beyond as I prefer not to keep the carton in my fridge.
A:AnswerHi Lee,
We appreciate your question about the wireless connectivity and remote control capabilities of this refrigerator model as well as the compressor this model uses.
Bixby and the Wi-Fi of the refrigerator could not be turned off. The refrigerator is equipped with a reciprocating compressor.
Leo
A:AnswerHi PotentialBuyer,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 22.4 cu. ft. 4-Door French Door Counter Depth Refrigerator with Food Showcase - Stainless steel.
The refrigerator is is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF22R7351SR/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144406967
Leo
A:AnswerHi WyatttERP.
Thank you for reaching out regarding your Samsung - 22.4 cu. ft. 4-Door French Door Counter Depth Refrigerator with Food Showcase on where you can purchase a water filter bypass cap for your refrigerator. Regarding your concern, I suggest you get in touch with our Samsung parts team for them to assist you in getting the correct filter bypass cap. You can reach them on the following details.
J & J International, Inc.
Live Help: 800.627.4368
( Mon - Fri 9:00 AM ~ 6:30 PM EST )
Fax: 973.226.6682
Address: 8 York Avenue, West Caldwell, NJ 07006
Here is the link for further assistance.
http://www.samsungparts.com/CustomerService.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144317289
^Camille
A:AnswerHello JCM,
Thank you for reaching out and raising your concern about your Samsung refrigerator. I understand your refrigerator makes noises and there's water on the floor after defrosting. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your refrigerator.
I recommend watching the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ to guide you on the water leaks in your Samsung refrigerator. Just click on where is the leak coming from for the troubleshooting steps.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144296687.
-Noraina
A:AnswerDear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
A:AnswerHi Mangledme.
Samsung - 22.4 cu. ft. 4-Door French Door Counter Depth Refrigerator with Food Showcase water forming on the drawer. Regarding your concern water forming can cause if your refrigerator is not properly leveled. I recommend you check this link for further assistance.
Water leaks in a Samsung refrigerator. Please choose leaks from the dispenser, under the drawers, under the fridge, or other areas
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Also here is a video on how to help you prevent and stop water leaks from your refrigerator.
How to prevent and stop water leaks from your refrigerator | Samsung US
https://www.youtube.com/watch?v=uU6XADBosVo
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144210953
^Camille
A:AnswerHi,
We are glad to know that you are interested in our Samsung refrigerator's feature. We are happy to receive your question about the AutoFill Water Pitcher. Great news, we can easily turn off the AutoFill Water feature. If you want to remove the AutoFill Water Pitcher make sure to turn the function off, by pressing and holding Fridge again for 3 seconds.
You may refer to this link for reference. Page 41.
https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144199956
Thank you for choosing Samsung. Have a great day.
-Trisha-
A:AnswerHi there, Krzysztof! I'd like to help with this. First, here is a link (https://bit.ly/3oV8N9u) to the user manual for this model. Page 42 has detailed information on how and when to use the FlexZone drawer. ^Jecca
A:AnswerI'm so glad you asked, LBL! The doors can absolutely be removed and reattached during installation. In fact, we've included instructions on how to do just that, beginning on page 21 of the user manual (https://bit.ly/2VC0oep). ^Jecca
A:AnswerI have great news, Sweet! This model offers both the external water dispenser (located in the door) and the internal auto-fill water pitcher. ^Jecca
