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Hello there! Thank you for letting us know about this. We want to help you have the best possible experience with this refrigerator. First, I have this link (https://bit.ly/3EGiLRF) to our guide on what steps to take if the ice bucket is stuck. I also have this link (https://bit.ly/3pjlH0P) that can help with your water dispenser not dispensing water properly. ^Jecca
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