“How do you remove the glass that sits right above the drawers? Something has gotten under the glass that sits on top of the white shelf but the glass doesn’t seem to want to separate from the shelf.”
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Sorry, there was a problem. Please try again later.Hi Ally. Thank you for reaching out regarding your Samsung - 28 cu. ft. Large Capacity 3-Door French Door Refrigerator with AutoFill Water Pitcher on how to remove the glass on the shelve. Regarding your concern, please follow these steps. • To remove a shelf, fully open the corresponding door. Hold the front of the shelf, and then gently lift up and slide out. NOTE Do not lift up the shelf fully when removing or reinserting the shelf. The rear wall of the fridge room can be dented. • To reinsert, hold the shelf at an angle so the front is higher than the back, and then insert the top hook into the top shelf notch. Then, lower the shelf and insert the bottom shelf hook into the bottom shelf notch. CAUTION • The tempered glass shelves are heavy. Use caution when removing them. • The shelf must be inserted correctly. Do not insert upside down. • Glass containers may scratch the surface of glass shelves. Here is the link to your user manual for further assistance. Please go to page 50. https://downloadcenter.samsung.com/content/UM/202007/20200721031931478/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR_USA.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144318009 ^Camille
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