“The sound bar started pausing it’s sound every couple minutes consistently. I’ve tried both through Bluetooth and the hdmi cable to keep it connected. Is it a connection problem or is it defective ?”
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Could be a malfunction or the not connected properly
Sorry, there was a problem. Please try again later.Hi Monica! Please try updating your soundbar to the latest firmware version (v.1009.2). You can update your firmware by Auto Update, using the SmartThings app, or by using a USB device. You can find the update on the product page of your HW-Q700A on the Samsung website. Should you still experience issues after the update, please reach out to Samsung Support at: 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Tim
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