Questions & Answers

Name: Samsung - 36" Built-In Gas Cooktop with 5 Burners - Black Stainless Steel
Brand: Samsung
SKU: 6372679
Price: 579.99 USD
Rating: 4.5 (70 reviews)

Samsung - 36" Built-In Gas Cooktop with 5 Burners - Black Stainless Steel

Model:: NA36R5310FG; |
SKU:: 6372679

User rating, 4.5 out of 5 stars with 70 reviews.

Highly rated by customers for:

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QuestionDoes this unit come with the LP gas conversion parts? Every other retailer (Home Depot, Lowes and many others) that carry this exact model number say that the propane conversion comes in the box. What is the real answer here?
Asked 3 years ago by NAD.
- Answer Samsung new gas ranges and cooktops come with an LP conversion kit. Thank you for choosing Samsung for your home! ^Lena
  Answered 3 years ago by Samsung
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Questionif the power cord is not included-what type of cord do i purchase?
Asked 3 years ago by lz.
- Answer Hi there, I can help with that. This unit will come with the power cord attached tot he unit since it will be plugged into a 120v outlet. Thank you for choosing Samsung. ^Brad
  Answered 3 years ago by Samsung
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QuestionDo the knobs light up when they are on
Asked 3 years ago by Nanaof8.
- Answer We appreciate you asking, Nanaof8! The knobs on this model do not light up. ^Jecca
  Answered 3 years ago by Samsung
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QuestionDoes this have a downdraft. It is a replacement for an older GE Profile. If not, do you have a 30 in LP with a downdraft. Thank you.
Asked 9 months ago by Downdraft.
- Answer Greetings! Let us provide the details you need about Samsung's gas cooktop model. All Samsung gas cooktops are convertible to use liquid propane using the proper conversion kit (orifice set). At this point, our gas cooktops and ranges are not equipped with a downdraft system. Leo
  Answered 9 months ago by Samsung
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QuestionWhat is the BTU of each burner? What is the highest BTU in this gas range?
Asked 1 year ago by LIBRA57.
- Answer Hi LIBRA57, We appreciate your question about the BTU of the burners on this Samsung cooktop. I have listed the BTU information below. Left Rear: Semi-rapid burners 10,000 BTU Center: Highest BTU Rapid burner 17,000 BTU Right Front: Rapid burner 13,000 BTU Left Front Semi-rapid burner 10,000 BTU Right Rear Simmer burner 5,000 BTU Leo
  Answered 1 year ago by Samsung
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QuestionOrdered this unit and preparing kitchen for install. What size LP gas line should be used? 1/2 or 3/4? Thanks
Asked 1 year ago by JakeH.
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Questionhow about delivery and installation for this cooktop?
Asked 1 year ago by Jenny.
- Answer Dear Valued BestBuy Client, To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry. Thank you, and stay safe! ^Chrystel
  Answered 1 year ago by Samsung
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QuestionDoes this stove come with a regulator or is it built in?
Asked 2 years ago by Bob.
- Answer Hi Bob. Thank you for reaching out regarding your Samsung - 36" Built-In Gas Cooktop with 5 Burners; if the stove comes with a regulator or it is built-in. Regarding your concern, based on your installation manual, the stove will be provided by a regulator will be provided to you regarding your concern. Here is the link to your installation manual for further assistance. Please go to page 8. https://downloadcenter.samsung.com/content/EM/201906/20190614180125145/Install_NA30R5310FG_AA_DG68-01133A-00_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144319627 ^Camille
  Answered 2 years ago by Samsung
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QuestionDoes the grill hinge at the back? If not, how do you clean the surface?
Asked 2 years ago by Steve.
- Answer Hello Steve, Thank you for reaching out. We appreciate you letting us know about your inquiry if the grill hinges at the back and how to clean the surface. We understand that this may be essential for you. We're here to help. As per checking, the grill does not hinge at the back. Here's a link that you can check, containing information on cleaning the surface. https://www.samsung.com/us/support/answer/ANS00049945/ I've also included a link to the user manual that you can check anytime. See page 16 for additional information about the care and cleaning process of the cooktop. https://downloadcenter.samsung.com/content/UM/202007/20200714112233921/NA5300R_DG68-01132A-01_EN-MES-CFR.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144195654 -Angelica
  Answered 2 years ago by Samsung
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QuestionHow do I correctly measure current space. Not sure if I need 30” or 36”.
Asked 2 years ago by Kentucky.
- Answer I'm so glad you asked, Kg! To help with this, I'm providing this link (https://bit.ly/3j0OJig) to the installation manual for this model. Beginning on page 10 you can find detailed information about the location requirements, including the spacing dimensions needed. ^Jecca
  Answered 2 years ago by Samsung
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QuestionWhere can I find the installation instructions for this model?
Asked 2 years ago by Bob.
- Answer I'm happy to help with this, Bob! I have this link (https://bit.ly/3j0OJig) that will take you directly to the installation manual for this model. ^Jecca
  Answered 2 years ago by Samsung
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QuestionWill the surface get damaged or scratches after cleaning it with a metal sponge or brillo pad
Asked 2 years ago by Jlopez.
- Answer Yes it will be damaged with a metal sponge
  Answered 2 years ago by Shopper
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QuestionThis model does not come with a griddle -- but is there an optional griddle you can purchase for this model?
Asked 2 years ago by Patricia.
- Answer I didn’t see one but I just use an old griddle that I had already. It’s not perfect but it works ok
  Answered 2 years ago by Shopper
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QuestionI need 36 in . 21 in 3 in. Gas top stove
Asked 2 years ago by Anonymous.
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Questionwhere is this unit manufactured
Asked 3 years ago by USA.
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QuestionI'm asking questions about the largest size pans this Grille top can handle three 10 inch or three 12 inch pots and pans in the same location? However you sent me a website it's not active off your page and when you type it in there is no such location!
Asked 3 years ago by Ljgquest.
- Answer Hi Ljgquest! I'm providing a link below to the user manual for this model. Page 14 has details on the types and sizes of pans that will work best with this range. ^Jecca https://downloadcenter.samsung.com/content/UM/202007/20200714112233921/NA5300R_DG68-01132A-01_EN-MES-CFR.pdf
  Answered 3 years ago by Samsung
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QuestionDoes this model come with the griddle?
Asked 3 years ago by Rgmorris7.
- Answer This model does not include the griddle accessory. We thank you for choosing Samsung! ^Lena
  Answered 3 years ago by Samsung
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QuestionWill you provide or where can I purchase the propane converter?
Asked 3 years ago by anxioustoinstall.
- Answer Hi there, I can help with that. The unit comes with natural gas and if you are wanting to convert then you are able to purchase a conversion kit form our Parts distributor, J and J Parts International. There website is WWW.Samsungparts.COM. Thank you for choosing Samsung. ^Brad
  Answered 3 years ago by Samsung
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QuestionI have ordered the cooktop. I believe sales rep said it was ready to install with propane fuel. I need to verify for gas service company.
Asked 3 years ago by anxiostoinstall.
- Answer Hi there, I can help with that. The unit comes from the factory with Natural Gas connections and will need to be converted for Propane. Thank you for choosing Samsung. ^Brad
  Answered 3 years ago by Samsung
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QuestionWhere is the burner top laid over??
Asked 3 years ago by Anonymous.
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Showing 1-20 of 28 questions

Questions & Answers

Samsung - 36" Built-In Gas Cooktop with 5 Burners - Black Stainless Steel

Q: QuestionDoes this unit come with the LP gas conversion parts? Every other retailer (Home Depot, Lowes and many others) that carry this exact model number say that the propane conversion comes in the box. What is the real answer here?

Q: Questionif the power cord is not included-what type of cord do i purchase?

Q: QuestionDo the knobs light up when they are on

Q: QuestionDoes this have a downdraft. It is a replacement for an older GE Profile. If not, do you have a 30 in LP with a downdraft. Thank you.

Q: QuestionWhat is the BTU of each burner? What is the highest BTU in this gas range?

Q: QuestionOrdered this unit and preparing kitchen for install. What size LP gas line should be used? 1/2 or 3/4? Thanks

Q: Questionhow about delivery and installation for this cooktop?

Q: QuestionDoes this stove come with a regulator or is it built in?

Q: QuestionDoes the grill hinge at the back? If not, how do you clean the surface?

Q: QuestionHow do I correctly measure current space. Not sure if I need 30” or 36”.

Q: QuestionWhere can I find the installation instructions for this model?

Q: QuestionWill the surface get damaged or scratches after cleaning it with a metal sponge or brillo pad

Q: QuestionThis model does not come with a griddle -- but is there an optional griddle you can purchase for this model?

Q: QuestionI need 36 in . 21 in 3 in. Gas top stove

Q: Questionwhere is this unit manufactured

Q: QuestionI'm asking questions about the largest size pans this Grille top can handle three 10 inch or three 12 inch pots and pans in the same location? However you sent me a website it's not active off your page and when you type it in there is no such location!

Q: QuestionDoes this model come with the griddle?

Q: QuestionWill you provide or where can I purchase the propane converter?

Q: QuestionI have ordered the cooktop. I believe sales rep said it was ready to install with propane fuel. I need to verify for gas service company.

Q: QuestionWhere is the burner top laid over??

QuestionDoes this unit come with the LP gas conversion parts? Every other retailer (Home Depot, Lowes and many others) that carry this exact model number say that the propane conversion comes in the box. What is the real answer here?

Questionif the power cord is not included-what type of cord do i purchase?

QuestionDo the knobs light up when they are on

QuestionDoes this have a downdraft. It is a replacement for an older GE Profile. If not, do you have a 30 in LP with a downdraft. Thank you.

QuestionWhat is the BTU of each burner? What is the highest BTU in this gas range?

QuestionOrdered this unit and preparing kitchen for install. What size LP gas line should be used? 1/2 or 3/4? Thanks

Questionhow about delivery and installation for this cooktop?

QuestionDoes this stove come with a regulator or is it built in?

QuestionDoes the grill hinge at the back? If not, how do you clean the surface?

QuestionHow do I correctly measure current space. Not sure if I need 30” or 36”.

QuestionWhere can I find the installation instructions for this model?

QuestionWill the surface get damaged or scratches after cleaning it with a metal sponge or brillo pad

QuestionThis model does not come with a griddle -- but is there an optional griddle you can purchase for this model?

QuestionI need 36 in . 21 in 3 in. Gas top stove

Questionwhere is this unit manufactured

QuestionI'm asking questions about the largest size pans this Grille top can handle three 10 inch or three 12 inch pots and pans in the same location? However you sent me a website it's not active off your page and when you type it in there is no such location!

QuestionDoes this model come with the griddle?

QuestionWill you provide or where can I purchase the propane converter?

QuestionI have ordered the cooktop. I believe sales rep said it was ready to install with propane fuel. I need to verify for gas service company.

QuestionWhere is the burner top laid over??