“Why can’t I hear the bass when I’m connected through my tv but I can hear it when I’m on my Bluetooth with my phone or iPad? I have an LG tv.”

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• it is very weak

  Answered by rbscruggs 3 years ago

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• Hi Carole! I’m sorry to see that you are having difficulties with the wireless sub on your new Samsung Soundbar. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Tim

  Answered by Samsung 3 years ago

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