“After more than a year of usage, the door is locked after running, only removing all water unlocks door again, is there a permanent solution or work around for this problem? Can BestBuy/Samsung provide support if the product is within two-three years?”

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• Mine has this problem after 8 weeks, and the service dept. said it’s a control panel issue and not properly draining, you’ll need a tech to service it. If you’re outside of the 1 year warranty, good luck finding service, I can’t even get a tech show up after 2 weeks of trying. Horrible service. Just don’t purchase Samsung anymore.

  Answered by Gabriella85 8 years ago

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• Hi Krishna, we understand your concerns with the front load washer. Please fill out the form on http://smsn.us/SamsungSupportUSA and our Social Media team will be happy to look into this. ^Rosi

  Answered by Samsung 8 years ago

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