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Hello Rickie! Here is a helpful link to the user manual (https://bit.ly/2SqvH7I) on page 36 to support your concerns on turning the auto release feature on. We thank you for being a Samsung customer! ^Lena
Sorry, there was a problem. Please try again later.Good luck. There are a ton of us with the exact same problem. Go to the Samsung support web forum and you'll discover a whole lot of unhappy customers who have the same problem with this unit. Technicians seem unable to fix it.
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