“Anyone get the washers Access Point to work? It never shows up on my available network list either on IOS or Android devices. Worked perfectly for the dryer. I've read tons of complaints about this issue and haven't found a solution. Reaching out to you!”
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Hi DinoC, Thank you for reaching out and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers. Your feedback helps us to understand where we can take steps to improve our product and service. The appliance supports Wi-Fi 2.4 GHz protocols. If your access point (router, gateway, modem, hub) uses Wi-Fi 5 GHz, please ensure that the washer connects to the protocol that it supports. I have shared the user manual link below. Please access the link and turn to page 43 for SmartThings. https://downloadcenter.samsung.com/content/UM/202010/20201019154536873/WF6300R_DC68-04006J-00_EN_MES_R.pdf I have also shared a Samsung link that may help with your connection concerns. https://www.samsung.com/us/support/answer/ANS00078853/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144473711 Leo
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