Questions & Answers

Q: QuestionCan I order online for delivery?

Asked 4 months ago by JWOUTLAW.

• A:Answer Dear Valued Best Buy Client, We strive to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for our better assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store about your inquiry. Have a great day. -John

  Answered 4 months ago by Samsung

  
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Q: QuestionFive years or so I junked a Samsung washer that we bought new the year before because it stunk. We bought a Whirlpool that never smelled bad, but it just crashed. I am shopping for a new washer and Samsung is on sale. Did they fix the stink problem?

Asked 4 months ago by Anonymous.

• A:Answer Hello there, We are glad to receive your inquiry. Let’s get you the details you need. We guarantee you that our washers have undergone and passed strict quality control. If you encounter stinking issues with your unit, please click the link and the hyperlinks for tips on how to address them. Samsung washing machine or laundry smells bad (Please select what kind of odor is coming from your washer): https://www.samsung.com/us/support/troubleshoot/TSG10007246/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151398483 so our team can pull up your information when you message us. Have a great day. -John

  Answered 4 months ago by Samsung

  
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Q: QuestionDo u have to stack this and does it have lvling feet?

Asked 5 months ago by Anonymous.

• A:Answer Hello there, No, you do not have to stack this Samsung washing machine; it can be used as a standalone unit. It is designed with a shallower depth to fit within existing laundry spaces and can be stacked with a compatible dryer if desired, using a separate stacking kit. And yes, this washer has leveling feet. These feet are essential for ensuring the machine is installed on a level, solid floor to prevent excessive vibration, unbalancing, or movement during operation. Have a great day. -John

  Answered 5 months ago by Samsung

  
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Q: QuestionCan it be installed to normal drain height, but 8’ lateral drain distance.? Location is 8’ to right of drain box. Thanks.

Asked 5 months ago by Romo.

• A:Answer Hi there, Yes, this washer model can be installed on a normal drain height; it needs to meet a minimum drain height of 18" (46cm) to prevent the washer from siphoning water. Have a great day. -John

  Answered 5 months ago by Samsung

  
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Q: QuestionIs there a setting for deep fill and soak?

Asked 5 months ago by Anonymous.

• A:Answer Greetings! No, Samsung front-load washing machine models like this one do not have a Deep Fill feature or cycle. This feature is typically found on Samsung top-load washing machines. This model also does not include a Soak cycle, but it does have a Pre-Soak feature. By pressing the Pre-Soak button on the control panel at the start of the wash cycle, the machine adds 30 minutes of soaking time before the main wash begins. Leo

  Answered 5 months ago by Samsung

  
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Q: Questiondo I need to buy a kit to stack my washer and dryer

Asked 6 months ago by Anonymous.

• A:Answer Greetings! Yes, a compatible stacking kit is required to stack a compatible Samsung dryer with this Samsung washing machine model. The correct stacking kit for this washer and its matching dryer is model SKK-8K. Leo

  Answered 6 months ago by Samsung

  
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Q: QuestionIs this product energy star approved ?

Asked 6 months ago by PJ.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello PJ, No, this dryer must still obtain Energy Star certification, as the process takes time, and various models are currently undergoing certification. For your reference, Samsung dryers with an Energy Star certification can be found at the link below. Samsung https://www.samsung.com/us/home-appliances/dryers/all-dryers/?key_features=ENERGY+STAR%C2%AE+Certified,ENERGY+STAR%C2%AE+Most+Efficient Have a lovely day. -Kimberly

  Answered 6 months ago by Samsung

  
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Q: QuestionDoes this moderl fit and replace the dv42h5000ew/a3?

Asked 7 months ago by Dave.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hello Dave, Thank you for contacting us. We'd love to speak with you to learn more about your inquiry and the space you have, and provide the information you need. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150673315) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 7 months ago by Samsung

  
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Q: QuestionHow do I plug it in ?

Asked 7 months ago by Juicer.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello there, This dryer model can be plugged into an optional cord with an equipment-grounding conductor and grounding plug, which are purchased separately. Suppose a power cord is not used, and the electric dryer is to be permanently wired. In that case, it must be connected to a permanently grounded metal wiring system, or an equipment grounding conductor must be run alongside the circuit conductors and connected to the equipment grounding terminal or lead on the dryer. Have a wonderful day. -Kimberly

  Answered 7 months ago by Samsung

  
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Q: QuestionWhat is hose the in and the out hose Capable with this washer

Asked 7 months ago by Johanna.

• A:Answer Hi Johanna, We recommend contacting our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday from 9:00 AM to 6:30 PM EST to assist you with finding a compatible hose for your unit. They can verify the availability of the parts and accessories for the appliance. You may also contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 7 months ago by Samsung

  
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Q: QuestionI purchased the pair because my current set doesn’t open up on the same side. Does the washer and dryer both open to the same direction and if not are the doors reversible?

Asked 7 months ago by DaniC.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello DaniC, The door of the matching washer for this dryer model can only be opened from right to left, whereas the dryer's door is reversible. Have a fantastic day. -Kimberly

  Answered 7 months ago by Samsung

  
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Q: Questioncan door be reversed

Asked 7 months ago by CraigJ.

• A:Answer Hello CraigJ, No, the washer's door is not reversible. Have a great day. -Kimberly

  Answered 7 months ago by Samsung

  
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Q: Questionwhat is the actual size of the dryer? Height X Width x Depth

Asked 7 months ago by user.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hello there, Thank you for your inquiry. Let's get you the details you need. The dimensions of this dryer are 27 inches (W) x 38.7 inches (H) x 38.7 inches (D). Have a great day. ^Camille

  Answered 7 months ago by Samsung

  
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Q: QuestionI have an older pedestal, Is it compatible to my existing WE357A7W pedestal? Will it fit and sit nicely?

Asked 7 months ago by Iman.

• A:Answer No, Iman, the pedestal with model WE357A7W is not compatible with the washer, as the compatible pedestal would be WE402NW/A3. Have a great day. ^Camille

  Answered 7 months ago by Samsung

  
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Q: QuestionI have a Samsung WF448AAP washer that I need to replace. It has a pedestal that I would like to use with this new washer. Are they compatible?

Asked 8 months ago by demonreader.

• A:Answer Hi there, We would like to speak to you directly to get the model number of the pedestal and see how we can effectively assist you.   Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150366729), to help our team pull up your information. Have a great day! ^Rodel

  Answered 8 months ago by Samsung

  
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Q: QuestionDuring a delivery, will they bring it downstairs in my home if I have it delivered or do I have to bring it downstairs myself.

Asked 8 months ago by Peng.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Dear Best Buy clients, To better assist you with your concern, please get in touch with the Best Buy customer service department at 888-237-8289. Call us anytime, 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rodel

  Answered 8 months ago by Samsung

  
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Q: QuestionCan you vent the dryer on the bottom underneath of the unit?

Asked 8 months ago by Sue.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hi Sue, Yes, this Samsung electric dryer model can vent through the bottom using the vent kit model DV-2A, but only when it is unstacked. Bottom venting is not possible when the dryer is stacked. Leo

  Answered 8 months ago by Samsung

  
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Q: QuestionWhy does the washer all off. A sudden doesn’t automatically unlock the doo4 & I have to do it manually.

Asked 9 months ago by Yanna.

• A:Answer Hi Yanna, Kindly check if the child lock of your washer is deactivated. Here is the user manual; kindly go to page 39 for a guide on how to unlock the child lock feature of the washer. User manual. https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf Thank you and have a great day! -Ricardo

  Answered 9 months ago by Samsung

  
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Q: QuestionIt is taking a very long time for clothes to dry. I had an older model, of the same Samsung Dryer, and there was a water reservoir that I would pull out, and drain. This unit does not have that. How do we get rid of water that is removed, from the clothes

Asked 9 months ago by Korey.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer With both my prior Samsung washer and dryer, which I had for about 5 years and the current set don't have an of these issues. The clothes dry in the default 42 minutes.

  Answered 9 months ago by PHILIPGVerified Purchase

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