“I just bought this machine about a month ago and have it on the second floor. When it is spinning, it shakes to the point that pictures on the walls on the first floor move. And it make a very loud clicking sound. Is this normal? I'm ready to return it.”
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Greetings, We completely understand how upsetting it must be to have a new machine shake so intensely and make such a loud clicking sound, especially when it is affecting other areas of your home. We are here to help. We have shared a Samsung support link below to guide you through the troubleshooting steps. The page outlines four main steps, each with detailed instructions. It also includes helpful hyperlinks and embedded videos that we recommend watching in full. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016 Should you need more assistance with your washer/dryer combo, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1152163461 to help our team pull up your information. Leo
Sorry, there was a problem. Please try again later.It MUST be leveled. It took me several times adjusting the feet with the supplied wrench. There is a lot of torque with the large drum, and very fast spin speeds.
Sorry, there was a problem. Please try again later.No, that is not normal. I had not had any issues with the one I bought. I did buy the base to put it on. I would speak with a sale rep at Best Buy. I heard someone else saying the same thing and the Best Buy person told them what the issue was.
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