Questions & Answers

Q: Questionhow does the food thermometer work?

Asked 2 years ago by Sue.

Q: QuestionHow big is the biggest burner? (btu)

Asked 3 years ago by Linda.

• A:Answer Hi Linda, We appreciate your question about the BTU of this Samsung range model. The BTUs are Right Front (RF) 18,000 BTU (*NX58H9950W* 19,000 BTU), Right Rear (RR) 5,000 BTU, Center (C) 9,500 BTU, Left Front (LF) 15,000 BTU and, Left Rear (LR) 9,500 BTU. Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do you clean the oven?

Asked 3 years ago by TinaW.

• A:Answer Glad you asked, TinaW! Let me send you a link for some cleaning tips. Here's an information on how to clean your Samsung oven: https://www.samsung.com/us/support/answer/ANS00049011/ Thank you for being a valued customer of Samsung. Have a great day. ^Chrystel

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo the knobs get hot when using the front burners. I ask due to the angle of the knob in respect to the burner position.

Asked 3 years ago by Tony.

• A:Answer Hello Tony, Thank you for your question about our Samsung Range. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience. To address your question knobs get hot when used. No, it is not designed to get hot when used. Please reach out with any further comments or suggestions you wish to share using the following options 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number (1144890580) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. ^^Ross

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this have a simmer burner and or grill

Asked 3 years ago by bob.

• A:Answer Hi bob Thank you for reaching out regarding your Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range if this does have a simmer burner and or grill. Regarding yes, this has a low simmer burner and grill burner. I suggest you check this link to your user manual for further assistance. Please go to page 24 https://downloadcenter.samsung.com/content/UM/202103/20210308174059918/NX58H9500WS_DG68-00566A-14_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144359125 ^Camille

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes my propane gas range require ventig to the outside

Asked 3 years ago by Anonymous.

• A:Answer Hello. I appreciate you reaching out regarding the gas range vent. Regarding your concern, this has a built-in vent hence no need to have outside venting. I also have your user manual for further help. Please go to page 21. https://downloadcenter.samsung.com/content/UM/202103/20210308174059918/NX58H9500WS_DG68-00566A-14_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144185977 ^Camille

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the racks be left in when oven is being cleaned?

Asked 3 years ago by Memaw.

• A:Answer Hello Memaw, Thank you for reaching out and letting us know about your inquiry if the racks can be left in when the oven is being cleaned. We understand that this may be essential for you. We're here to help. As per checking, before starting a self-cleaning cycle, remove all racks, cookware, and utensils from the oven. Only porcelain-coated oven racks may be left in the range. For reference, you may click the link below for the user manual, which you can check anytime. See page 45 for the maintenance of the oven. https://downloadcenter.samsung.com/content/UM/202103/20210308174059918/NX58H9500WS_DG68-00566A-14_EN.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144183412 -Angelica

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this oven have bread proofing capability/option?

Asked 4 years ago by S.

• A:Answer It sure does, S! In fact, here is a link (https://bit.ly/3IQfiSA) to the user manual for this model. Pages 34 and 35 have information on how to use the bread proof feature. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis there a way to cancel self cleaning once oven door is locked

Asked 4 years ago by brat2.

• A:Answer You sure can, brat2! If you have started a self clean cycle, but need to stop it early, you'll just need to press the "Off/Clear" button. However, if the interior of the oven is too hot, the oven door may remain locked for a short time after the cycle has ended. The door will automatically unlock once the oven has cooled below 392°F (200°C). ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThe oven has changed to Celsius, how can I change it back to Fahrenheit?

Asked 4 years ago by Justice.

• A:Answer I'm happy to help with this, Justice! According to page 37 of the user manual (https://bit.ly/3sbITxU) switching the temperature unit is the third option in the "options" menu. You can access this menu by pressing the "Options" button. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen I push bake, the oven does not heat up. This unit is a year old. It will heat up if I push broil. I need direction on fixing it.

Asked 4 years ago by Crow.

• A:Answer We're here to help with this, Crow! First, I have this link (https://bit.ly/3l5NkJe) that has some easy steps you can take that should resolve your temperature issue. However, if for some reason it does not, you can always reach out to us directly for further assistance. Just reference ticket number 1143556227, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a downdraft vent that comes up from the counter that is compatible with this range you would recommend?

Asked 4 years ago by KR1115.

Q: QuestionHow do you remove the 2 cast iron grates used for venting in the back for cleaning.

Asked 4 years ago by Anonymous.

• A:Answer Hi there! Thanks so much for asking! I have this link (https://bit.ly/3jD1X5N) to a helpful guide on cleaning the cooktop. It has detailed information on cleaning tips, as well as instructions on how to properly remove any detachable parts for cleaning. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the oven require electricity to work? What is the wattage requirements for this stove? I live off grid so this is important that it not be too high.

Asked 4 years ago by Ralph.

• A:Answer Those are great questions, Ralph! This model does use some electricity to operate the control panel and automatic ignitions. While the cooktop can be lit manually if there is no power, the oven will need power to control the temperature. I am also providing this link (https://bit.ly/2S2CBmy) to the user manual. Page 9 begins the section on electrical warning and requirements. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionOur display that shows the clock and temperature went dead. Touchscreen still works. Anyone had similar experience? Power cycling did not help.

Asked 4 years ago by Nicky.

• A:Answer Hi there Nicky! We would love the opportunity to speak with you directly about the issues you're experiencing to see how we can best assist you. Please reference ticket number 1143274052, and contact us through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe purchased this and take very good care of it...while cleaning it today I noticed that the paint above the knobs is chipping....is this covered under a warranty??

Asked 4 years ago by Anonymous.

• A:Answer Hello there! I recommend checking with SamsungParts.com or calling 1-800-627-4368 for information on replacement parts and accessories for Samsung appliances. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondo I need to have an exhaust fan for this convection range? I ordered it, but don't have an exhaust fan in my kitchen. big, open drafty house though.

Asked 4 years ago by 6781.

Q: QuestionDoes the gas turn off if a burner goes out?

Asked 4 years ago by BobL.

Q: QuestionHello. My temperature and clock doesn't display anymore. What can I do to get it working again. Stove is 1 year and a half old. Thanks

Asked 4 years ago by Joey.

• A:Answer Hi Joey! If the display panel is not lighting up at all, but the rest of the range is working, we would recommend having the unit serviced. If you'd like, you can reference ticket number 1143008624, and we'd be happy to speak with you about setting that up. You can reach us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question