“We just got our new range today and the installers ran it through an hour long bake cycle at 425 to burn off residue. My question is, is it normal for the cooktop surface to get extremely hot when oven is being used?”
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We just had our oven delivered and hooked up. We ran the burn in and sure enough, the cooktop is pretty hot. I can touch it but I wouldn't leave my hand on it. Tried placing a plastic container on it to see if it melted bu it did not but it definitely seems too hot. I called Samsung tech support and they said, "It is normal for the cook top to get hot during baking with a glass top stove." I informed them that I have had several different glass cook top stoves over a period of 25 years and never had one that I couldn't touch if I was baking. The support tech was not phased, " Did you see the warnings in the manual about the cooktop getting hot"? "Yes I did, after I bought and installed the oven. Are you saying too hot to touch is normal for this oven?", I asked. "Yes sir, the glass cooktop does get hot when baking. That is a normal problem, I mean normal operation for this type of stove.", he tech replied again. Anyway I certainly would not prepare anything on this stove top while baking at higher temps. It will probably start cooking before your done preparing it.
Sorry, there was a problem. Please try again later.Mine is a few months old and I have not noticed this issue
Sorry, there was a problem. Please try again later.Yes it dose
Sorry, there was a problem. Please try again later.Ours does not, but I can see where it could get warm, but not hot hot.
Sorry, there was a problem. Please try again later.I am researching this product for replacement of my current Kenmore Electric Glass Cooktop Stove and our glass cooktop has never gotten hot to the touch during baking or broiling. Even at 450 degrees. That is not normal!
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